Customer Information Management/ Customer Databases Software, Hardware, Services and Research Papers

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Optim™ Data Growth Solution for Oracle's Siebel® CRM by IBM.

IBM's Optim™ Data Growth Management Solution for Oracle's Siebel® CRM offers comprehensive Siebel archiving capabilities, fully integrated within the Siebel workflow. You define policies for managing your data - when it needs to be available, how long it should be retained, and who can access it.

(SOFTWARE PRODUCT)

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Parature's Online Customer Service Software & Solutions by Parature Inc.

Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they support their customers while significantly reducing costs.

(ASP)

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Hosted CRM vs. In-House: Which Direction Should Your Company Take? by CRMindustry.com (E-mail this company)

January 2005 - (Free Research) One of the most animated arguments over the last couple of years has centered on whether to deploy CRM technologies in-house or "rent" them, outsourcing their implementation to an application service provider. Whatever options customers choose, CRM deployments are moving beyond the less-than-stellar early years to deliver some real, provable ROI.

(ANALYST REPORT)

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Astute Solutions and AberdeenGroup Benchmark Report: The Contact Center as a Profit Center: Optimizing a Self Service Contact Center With Speech, VoIP, Data Integration and Performance Analytics by Astute Solutions (E-mail this company)

November 2006 - (Free Research) This Aberdeen Group benchmark report summarizes research conducted with call center, customer experience, and operations executives at over 150 companies. It outlines strategies, technology investments, practices, and innovations of best-in-class contact centers, and recommends specific improvement activities to help achieve contact center goals.

(ANALYST REPORT)

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ePowerCenter - Customer Relationship Management and Interaction Solution by Astute Solutions (E-mail this company)

ePowerCenter is an award-winning CRM customer service and support, contact center automation, and interaction management solution designed to address the unique needs of consumer-focused companies and their contact centers. It is behind high-impact technical and business results at Global 1000 companies across numerous vertical markets.

(ASP & SOFTWARE PRODUCT)

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HelpConnection.NET - .NET Help Desk Solution by Expinion.net

The HelpConnection.NET solution is a complete, web-based CRM (Customer Relations Management) system. It is a client information, knowledgebase, ticket and communication system! This is an Enterprise Level application that has been built to accept heavy traffic loads, lots of data and still retain speed.

(SOFTWARE PRODUCT)

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