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Browse Directory>   Business Solutions>  Sales and Marketing>  Customer Relationship Management (CRM)
 
ALL RESULTS SOFTWARE SERVICES & RESELLERS HARDWARE RESEARCH LIBRARY
 
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Moving Beyond the Queue - Focusing on the Real-Time Customer by Inova Solutions
May 2008 - (Free Research) In this paper, Tim Montgomery, a highly regarded industry consultant, speaker and author explores new ideas on ways every call center can keep up with new customer demands.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Making the most of OSS and service provider CRM by Pitney Bowes Group 1 Software
June 2008 - (Free Research) In this webcast, expert Jeffrey Paul Cotrupe will address how service providers can improve customer relationship management (CRM) by integrating it with other operations and business support systems (OSS/BSS).
(ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Benefits and Advantages of Recording and Archiving Calls by Teleformix.
July 2008 - (Free Research) ECHO digital recording solution brings a whole host of advantages, including dispute resolution, liability management, evaluation support, and more.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Increased Productivity, Decreased Cost, Happier Employees: First American Meets Its Goals with TechExcel HelpDesk by TechExcel
August 2008 - (Free Research) TechExcel's HelpDesk application is unique in the industry, offering a combination of intuitive interfaces, sustainable performance, and total customizability for a reasonable price.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Improving Help Desk Efficiency: Asset Management and Help Desk Optimization by TechExcel
August 2008 - (Free Research) This paper explains how asset discovery, and AssetWise Discovery software, plays a vital role in raising help desk efficiency while maintaining customer satisfaction and resolving problems effectively.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Using Real-Time Information to Improve Contact Center Performance by Genesys Co.
May 2008 - (Free Research) From this 15-minute podcast, you'll walk away with ideas about how real-time analytics can enhance call center performance and how to execute on a real-time strategy in your call center.
(PODCAST) VIEW ABSTRACT | GO TO PODCAST

Outsourcing Systems Management by OnForce, Inc.
July 2008 - (Free Research) This whitepaper is based on an OnForce/TechTarget webcast entitled “Outsourcing Systems Management.” The demand for outsourcing is discussed from the perspective of a business but not from a technology perspective.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT Leadership Strategy: How to Provide World-Class Help Desk Support by Citrix Online-GotoAssist
July 2008 - (Free Research) Attend this Webinar to get an under-the-hood look at how GoToAssist Corporate remote support enables the IT organization to be the engine that keeps your end users productive and your company running.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

How Does Your IT Help Desk Measure Up? by Citrix Online-GotoAssist
July 2008 - (Free Research) Effective and efficient IT operations are the “table stakes” for IT-business groups’ relationships -- they’re taken for granted by user groups but are glaring when absent.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Are you ready for outsourced systems management? by OnForce, Inc.
July 2008 - (Free Research) In a Webcast presentation, Noel, Ptak & Associates Analyst Richard Ptak assesses the outsourcing of systems management services and discusses the range of issues facing service providers.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Optim™ Data Growth Solution for Oracle's Siebel® CRM by IBM.
IBM's Optim™ Data Growth Management Solution for Oracle's Siebel® CRM offers comprehensive Siebel archiving capabilities, fully integrated within the Siebel workflow. You define policies for managing your data - when it needs to be available, how long it should be retained, and who can access it. 
(SOFTWARE PRODUCT)GO TO DETAILED REPORT

Taming Transactional Email: Tips to Gain Control and Determine If Outsourcing Makes Sense by Silverpop Systems Inc.
August 2008 - (Free Research) This white paper reviews the key steps necessary to implement a transactional email marketing campaign. It also recommends methods to ease the pain of implementation while improving the results.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Samsung France Consolidates Outsourced Call Centers onto Hosted CosmoCall Universe Platform by CosmoCom Inc
May 2008 - (Free Research) Case Study: For a hosted IP based callcenter system, Samsung found the solution it needed from Orange Business Services, built on the CosmoCall Universe platform.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations by CosmoCom Inc
May 2008 - (Free Research) Consolidation 2.0 is a call center strategy that eliminates unnecessary duplication of resources and efforts, improves efficiency, reduces costs, and increases customer satisfaction.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Bridging the Gap in CRM Application Support by Extraprise Group, Inc.
August 2008 - (Free Research) The inefficient methods for supporting a CRM environment are costing clients millions of dollars. This paper discusses new models that ease the cost and time burden for the client while providing a more-intimate client-vendor relationship.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Winning Strategies for Customer Responsiveness - An Article from IQ Magazine by Cisco Systems, Inc
February 2008 - (Free Research) A basic platform for successful customer responsiveness is an IP-based call center, also known as a customer contact center.
(ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

Parature's Online Customer Service Software & Solutions by Parature Inc.
Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they support their customers while significantly reducing costs. 
(ASP)GO TO DETAILED REPORT

Hosted CRM vs. In-House: Which Direction Should Your Company Take? by CRMindustry.com (E-mail this company)
January 2005 - (Free Research) One of the most animated arguments over the last couple of years has centered on whether to deploy CRM technologies in-house or "rent" them, outsourcing their implementation to an application service provider. Whatever options customers choose, CRM deployments are moving beyond the less-than-stellar early years to deliver some real, provable ROI.
(ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Workforce Optimization: Combining People, Processes and Technologies by CRMindustry.com (E-mail this company)
August 2004 - (Free Research) While delighting customers is of the highest priority for customer service-driven businesses, it's not the only one: in order to satisfy customers, management must also satisfy the individuals responsible for serving those customers.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

WEALTH MANAGER'S TAKE ON OUTSOURCING by WiPro
February 2008 - (Free Research) Wealth managers can ensure success of outsourcing relationships by ensuring a stringent service provider selection program based on service providers’ processes, quality standards, cost efficiency and knowledge.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Apply ITIL Best Practices with Confidence Using TechExcel Service Suite for Asset Management, Service Desk and CRM by TechExcel, Inc. (E-mail this company)
December 2006 - (Free Research) This complimentary webcast details the new features and benefits of TechExcel Service Suite, the newest version of our Asset Management, Service Desk and CRM solution, enabling you to meet critical ITIL initiatives.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Help Desk: Increased Productivity, Decreased Cost, Happier Employees: First American Meets Its Goals with TechExcel HelpDesk by TechExcel, Inc. (E-mail this company)
August 2005 - (Free Research) Executives at First American realized that they were spending an enormous amount of time & money maintaining help desk software that didn't meet end-user or business reporting needs. Read how TechExcel HelpDesk helped First American address these concerns & save over $2 million in upgrades & hardware costs, & $500,000 annually on maintenance costs.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

TechExcel ServiceWise (formerly HelpDesk) - Complete HelpDesk solution by TechExcel, Inc. (E-mail this company)
TechExcel ServiceWise (formerly HelpDesk) is setting the new standard for high-end helpdesk management through a feature-rich platform. TechExcel HelpDesk enables you to manage your IT service support and internal help desk processes including incident tracking, knowledge management, employee self-service, and asset management. 
(SOFTWARE PRODUCT)GO TO DETAILED REPORT

Astute Solutions and AberdeenGroup Benchmark Report: The Contact Center as a Profit Center: Optimizing a Self Service Contact Center With Speech, VoIP, Data Integration and Performance Analytics by Astute Solutions (E-mail this company)
November 2006 - (Free Research) This Aberdeen Group benchmark report summarizes research conducted with call center, customer experience, and operations executives at over 150 companies. It outlines strategies, technology investments, practices, and innovations of best-in-class contact centers, and recommends specific improvement activities to help achieve contact center goals.
(ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

ePowerCenter - Customer Relationship Management and Interaction Solution by Astute Solutions (E-mail this company)
ePowerCenter is an award-winning CRM customer service and support, contact center automation, and interaction management solution designed to address the unique needs of consumer-focused companies and their contact centers. It is behind high-impact technical and business results at Global 1000 companies across numerous vertical markets. 
(ASP & SOFTWARE PRODUCT)GO TO DETAILED REPORT

1 - 25 of 27 | Next Page

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