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Business Process Management Best Practices by PointSource

October 01, 2009 - (Free Research) The roles that business and IT play in BPM are significantly different and understanding those roles is critical to the success of a BPM Solution. This Pocket E-Guide will identify the role each side plays, why the combined roles are important and the effect that implementing a Center of Excellence (COE) plays in the process.

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Service Delivery Innovation: Creating Client Value and Enhancing Profitability by SAP America Inc

January 2007 - (Free Research) This paper reviews the forces that affect the professional services market today, defines and explains the main pillars of service delivery innovation, and reviews the benefits firms derive from service delivery innovation.

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