Change and Configuration Management Software, Hardware, Services and Research Papers

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IT Innovation - IT Service Management Strategies for Success by FrontRange Solutions Inc.

December 21, 2011 - (Free Research) Learn about unifying PC lifecycle management and IT service management, and how your service catalog, configuration management database (CMDB), and service level management (SLM) comprise the 3-legged stool that establishes IT as a strategic business partner.

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Cedacri: Increase Business Performance Through Mainframe Migration to HP Open Systems (2 min video) by HP

October 11, 2011 - (Free Research) Adding a re-hosting project to outsourcing allows for a further reduction in cost. Watch this 2-minute video about the Cedacri Group’s mainframe modernization experience to learn about the cost and performance advantages of a re-hosting strategy as well as how to ensure its success.

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Is There Life After Requirements? Tools That Support Business Process Improvement by Global Knowledge

July 15, 2010 - (Free Research) So you have a requirements plan. You have elicited functional, non-functional, and quality of service requirements. You have validated and verified them, and your stakeholders are satisfied. Now what? Read this paper to learn more about the tools needed for business process improvements.

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Oracle Enterprise Manager 11g Configuration Management Pack by Oracle Corporation

April 30, 2010 - (Free Research) This white paper takes a three-pronged approach to configuration management: simplifying the management of your IT infrastructure; improving the level of service you provide your end users; and enforcing compliance with real-time change detection for files, database objects, users, and processes.

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The Instantly Responsive Enterprise: Integrating Business Process Management and Complex Event Processing by Oracle Corporation

August 14, 2008 - (Free Research) Read this white paper for an explanation of how business process management melds with complex event processing. The combination nets intelligent business processes that react to changing business conditions in real time, providing continuous visibility-in short, an instantly responsive enterprise.

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Driving the SLM process in ITIL: Why it should be your priority by CA Technologies.

December 08, 2011 - (Free Research) The notion of service level management is fundamental to business success. Why? Because service level management drives customer satisfaction and retention. In this webcast, learn how to meet SLAs through different strategies such as testing, quality control and capacity management.

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