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ALL RESULTS SOFTWARE SERVICES & RESELLERS HARDWARE RESEARCH LIBRARY
 
Browse Results  1 - 13 of 13
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Use effective call centers to build customer loyalty by Infor CRM
February 08, 2012 - (Free Research) This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty.
(EGUIDE) VIEW ABSTRACT | GO TO

Apply the power of CRM to build customer loyalty by Infor CRM
February 07, 2012 - (Free Research) This tip guide comes straight from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Read on to learn how to utilize today's technologies for enhancing customer relationship management (CRM) strategies.
(EGUIDE) VIEW ABSTRACT | GO TO

Cognos Business Intelligence for Report Authors by IBM
January 24, 2012 - (Free Research) Utilize a complete set of enterprise reports that are easy to build, maintain, secure and deploy, all delivered in a collaborative authoring environment and based on the fundamental principle of "author once — consume anywhere."
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The Balancing Act of Mobile Workforce Management by ViryaNet Ltd (E-mail this company)
January 25, 2012 - (Free Research) Read this white paper to learn about creating a plan to tackle your mobile workforce obstacles and the details of a system that will assist with your complex tasks.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Transform your Service Organization Into a Performance-Driven Leader by ViryaNet Ltd (E-mail this company)
January 23, 2012 - (Free Research) This white paper explains how you should balance customer service and organization efficiency by using performance data.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The power of Call Centers and Customer Loyalty by Infor CRM
February 06, 2012 - (Free Research) Read this e-guide from our award-winning editorial team to learn strategies for how to utilize innovative technologies to improve your customer experiences, retain customers and gain loyalty.
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What's your Customer Experience Advantage? by SAP America, Inc.
March 23, 2011 - (Free Research) SAP Insider Article covering new SAP CRM innovations which help companies empower their employees, substantially improve the customer experience, and thereby achieve a competitive advantage.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Creating Business Value with Communication-Enabled CRM Processes by SAP America, Inc.
September 2008 - (Free Research) In this paper learn how companies can overcome the limitations in marketing, sales, and service processes by pursuing communication-enabled business processes (CEBPs)–enabled by communication systems that are integrated with business applications.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Forrester Wave™: CRM Suites For Large Organizations, Q2 2010 by Microsoft
October 2011 - (Free Research) Read this Forrester Research Inc. analysis of 18 leading customer relationship management (CRM) suite solutions. See what vendors offer the best systems for BPM, ERP, TCO, midsized organizations, and basic needs.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Navigating the path to satisfying online customer experience by Tealeaf
November 2011 - (Free Research) Read this exclusive e-guide to get an executive-level, 360-degree view on which CRM approaches are best for different business scenarios -- from winning strategies for mobile users to social CRM tools to best practices for multi-channel customer experiences.
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Improving Service in Volatile Markets by Microsoft
September 2008 - (Free Research) To get leaner and more cost-efficient, many automotive and industrial manufacturers are working to improve their systems and processes.
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Five Easy Steps to Optimizing Your IT Services by CA Technologies.
December 2011 - (Free Research) IT service management is filled with complexity due to outsourcing, cloud technologies and customer demands. Watch this webcast to uncover 5 strategies for optimizing your IT services and improving business process management.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Driving the SLM process in ITIL: Why it should be your priority by CA Technologies.
December 2011 - (Free Research) The notion of service level management is fundamental to business success. Why? Because service level management drives customer satisfaction and retention. In this webcast, learn how to meet SLAs through different strategies such as testing, quality control and capacity management.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

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