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Harvard Business Review Article: Mastering the Management System by SAP America, Inc.

September 01, 2011 - (Free Research) In this article, Kaplan, of Harvard Business School, and Norton, founder and director of the Palladium Group, explain how to effectively manage both strategy and operations by linking them tightly in a closed-loop management system, which comprises five stages.

(WHITE PAPER)

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New CA Application Performance Management Flash Demo by IBM

June 2008 - (Free Research) Traditional, manual intensive approaches to application performance management are no longer adequate. In this demo watch the proactive solution set of CA Mainframe Application Performance Management

(DEMO)

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Are businesses taking chances when it comes to managing outsourcing risk? by ComputerWeekly.com

December 2010 - (Free Research) Nearly 95 percent of organisations buy, provide or both buy and provide outsourced services and functions, in which they face inherent risks created by new and unforeseen challenges.

(WHITE PAPER)

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Computer Weekly Buyers' Guide: Cloud Computing by ComputerWeekly.com

January 2011 - (Free Research) This seven-page Buyer’s Guide to Cloud Computing by Computer Weekly journalists details the kinds of cloud offering that CIOs and senior IT professionals will need to take into account as they plan future outsourcing, hosting and application strategies.

(ESSENTIAL GUIDE)

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Serena Orchestrated Service Management: Demo by SERENA Software, Inc.

April 2012 - (Free Research) Serena Orchestrated Service Management is a process-based ITSM solution that offers reduced TCO, speedy issue resolution,end-to-end visibility and improved user satisfaction. View this two-minute demo to see how and why it is so effective.

(WEBCAST)

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Why Buy Vs. Build Serena Service Manager by SERENA Software, Inc.

April 2012 - (Free Research) This decision guide demonstrates how migrating to Serena Service Manager will help transform your IT organization into an agile, responsive, and business-focused service provider.

(WHITE PAPER)

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Buy. Smarter. Redefining commerce in the age of the customer by IBM

May 2012 - (Free Research) Access this white paper to discover a smart approach to commerce. In this era of the empowered consumer, customer relationship management is a vital to your enterprises success. Discover a smarter commerce strategy that enables you to reduce, or avoid, the potential for unsatisfied customers.

(WHITE PAPER)

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Serena Service Manager: Demo by SERENA Software, Inc.

April 2012 - (Free Research) This webcast demonstrates how Serena Service Manager offers a powerful, process based approach to orchestrating IT Service Management (ITSM). It provides end-to-end service visibility, unifies the IT service delivery experience, and is flexible and adaptable to changing business needs.

(WEBCAST)

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Manufacturing IT Best Practices: ERP Upgrades and Migrations by SearchManufacturingERP

March 2012 - (Free Research) Read this expert e-book to get comprehensive answers to all your ERP upgrade and migration questions. Inside, find: expert advice on recognizing when it's time to upgrade or migrate; tips for making a business case; the top five questions to ask before buying ERP systems; and best practices for a successful implementation process.

(EBOOK)

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Service Providers Put Their Heads in the Cloud by CA Technologies.

March 2012 - (Free Research) This whitepaper explores the optimism IT services companies have about growth potential in the cloud, and why they are so eager to buy into the hype and invest in the technology.

(WHITE PAPER)

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Delivering Insight to Action with Oracle Business Intelligence Enterprise Edition 11g by Oracle Corporation

October 2010 - (Free Research) Watch this product demo as it illustrates a typical problem-solving process that can be served by a BI solution that incorporates a deeper level of timely business intel to drive the best possible business-improving decisions.

(PRESENTATION)

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Delivering Unmatched Ease of Management with Oracle Business Intelligence Enterprise Edition 11g by Oracle Corporation

December 2010 - (Free Research) In this video demonstration, you'll learn how a BI solution, along with an enterprise manager, helps you ensure system availability, maximum security and the highest performance for your BI system.

(VIDEO)

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CW+ Exclusive EquaTerra research: Taking the pulse of the European outsourcing market by ComputerWeekly.com

July 2010 - (Free Research) EquaTerra is pleased to offer to Computer Weekly readers a custom, European focused edition of the results from its 2Q10 EquaTerra global business and information technology (IT) services Pulse survey.

(WHITE PAPER)

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BlueWorks Live Brochure by IBM

April 2012 - (Free Research) Check out this resource center to learn about Blueworks Live, which allows you automate processes currently run by e-mail. Easily collaborate on tasks with co-workers across teams, departments and the entire organization, access communities focused on process improvement and create process blueprints to discover, map and document your processes.

(PRODUCT DEMO)

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