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Use effective call centers to build customer loyalty by Infor CRM February 08, 2012 - (Free Research) This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty. (EGUIDE) VIEW ABSTRACT | GO TO

The power of Call Centers and Customer Loyalty by Infor CRM February 06, 2012 - (Free Research) Read this e-guide from our award-winning editorial team to learn strategies for how to utilize innovative technologies to improve your customer experiences, retain customers and gain loyalty. (EGUIDE) VIEW ABSTRACT | GO TO

Should Your Email Live In The Cloud? A Comparative Cost Analysis by Google Apps January 05, 2009 - (Free Research) Content provided by Google. This report presents a spreadsheet cost model to help you calculate your fully loaded on-premise email costs and compare it against cloud-based alternatives. Bottom line: Cloud-based email makes sense for companies or divisions as large as 15,000 users. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Magic Quadrant for Data Center Outsourcing and Infrastructure Utility Services, North America by Dell, Inc. and Intel July 01, 2011 - (Free Research) More and more companies are showing interest in data center outsourcing, but there are a variety of providers to choose from. This white paper compares the outsourcing capabilities and infrastructure utility services of 17 vendors. Find out which providers were considered the challengers, leaders, niche players, and visionaries. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Expert Tips on Data Center Outsourcing Management by HP and Intel May 31, 2011 - (Free Research) Readers of this e-guide document will learn about the different ways to approach data center outsourcing, including assessing services-oriented architectures for infrastructure and software. IT professionals will benefit from this document in learning how to evaluate, select and manage relationships with potential data center outsourcing partners. (EGUIDE) VIEW ABSTRACT | GO TO

Understanding Data Centers and Cloud Computing by Global Knowledge March 01, 2010 - (Free Research) While some larger organizations continue to manage internal data center, many business managers are able to increase service levels, cover more users, and lower response times by outsourcing their out-dated server farms to third-party data centers and cloud computing providers. This white paper will define data centers and explore cloud networking. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Choose a Managed DataCentre Provider by Blue Chip July 08, 2011 - (Free Research) This exclusive resource provides best practices to selecting the right managed provider for your data centre with respect to business size, location, technology provision, power usage and energy efficiency. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Case Study: Appleby Simplifies Global Disaster Recovery with Fluid Data Technology by Dell Compellent May 09, 2011 - (Free Research) Because Appleby operates data centers in several geographic regions, replication for disaster recovery purposes is one of the company’s top concerns. The company’s decentralized storage infrastructure seemed to make multi-site replication prohibitively costly and complex. Check out this case study to learn about the solution Appleby found. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

E-Guide: Expert tips for consolidating servers and avoiding sprawl by Dell, Inc. and Microsoft December 29, 2011 - (Free Research) This expert e-guide from SearchWindowsServer.com explains how you can leverage virtualization and other techniques to reduce the costs of running servers. Plus, obtain exclusive advice and answers to frequently asked questions about developing an effective server consolidation plan. (EGUIDE) VIEW ABSTRACT | GO TO

HP Business Service Management by Hewlett-Packard Company February 04, 2011 - (Free Research) HP Business Service Management solutions enable your IT organization to monitor and maintain the health of the key business services and processes it supports, and to make improvements to those processes to better support the business. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Dynamic workload management: Simplify, improve and save by BMC Software, Inc. October 19, 2011 - (Free Research) It’s no surprise that IT organizations need to simplify and control complex business processes while reducing costs. That's why it's important to identify underperforming management processes within the data center and systematically make these processes more effective by using a combination of best practices and intelligent automation. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Cloud Bursting with HP CloudSystem Matrix by HP and Intel July 14, 2011 - (Free Research) Deploying cloud computing across your infrastructure has never been easier. This video shows you how. (VIDEO) VIEW ABSTRACT | GO TO

Virtualization and backup: Technology advances and lessons learned by early adopters by EqualLogic, Inc. February 2008 - (Free Research) In this webcast, IT consultant Andrew Kutz traces the role of backup in virtual environments, starting with the early adopters and moving to today's top backup methodologies. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Cost Effective Security and Compliance with Oracle Database 11g Release 2 by Oracle Corporation September 2011 - (Free Research) Consolidation, outsourcing and cloud computing are just a few of the business initiatives driving IT organizations to focus on data security. Companies have moved beyond securing the network perimeter and made strengthening security controls around data a top priority. Read this whitepaper to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Network Foundation - Cisco 1700 Series by Cisco Systems Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Computer Weekly - 29 November 2011: Read this week’s issue of the UK’s leading technology publication, featuring the latest news, analysis and opinion about UK IT by ComputerWeekly.com November 2011 - (Free Research) In this week's Computer Weekly, we go behind the scenes at the datacentre that knows everything about you, at credit checking firm Experian. We analyse the government's new plans to change the way it works with IT suppliers; and kick-off our Buyer's Guide to outsourcing with a look at the latest trends. Download the new issue now. (EZINE) VIEW ABSTRACT | GO TO

Next-Generation Analytics: Simpler, Faster, Smarter featuring Forrester Research by Sybase, Inc. December 2011 - (Free Research) Watch this webcast and join James Kobielus of Forrester Research, Sybase and Fuzzy Logix to learn how to put the power of complex, advanced analytics into the hands of non-technical knowledge workers and clients. You will learn why companies are turning to in-database analytics to gain faster insight into data. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Seeding the Cloud: Enterprises Set Their Strategies for Cloud Computing by Google Apps November 2010 - (Free Research) Content provided by Google. This Forbes Insights report analyzes data on the cloud movement and current technology issues as gathered from interviews with CIOs and other top executives of leading companies. Access this report now to learn best practices from early-stage cloud adopters and identify key challenges. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Time to Build the “Last Mile” by IBM November 2011 - (Free Research) As the global economy slowly heals, finance leaders are looking to fulfill the promise of the last 20 years. Much of the hard work has been done, the infrastructure largely in place. The challenge is to build upon this platform to drive dramatic improvement in the quality and value that finance delivers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

5 steps to successful workload automation by BMC Software, Inc. October 2011 - (Free Research) A patchwork of job schedulers can cause many inefficiencies, hindering IT’s ability to serve the business. An enterprise approach solves these issues and adds new value. Five steps can take you from a costly mishmash to benefits like increased productivity, lower costs, and better service. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Choose an Enterprise-Class Job Scheduling Solution Evaluation Guide by Cisco Systems, Inc. January 2012 - (Free Research) Depending on the size of an enterprise, a job scheduler may manage thousands of individual mission-critical business processes every day. Access this resource for a brief history of the job scheduling marketplace and to learn what to look for in job scheduling software, including a checklist with which to evaluate your options. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT Outsourcing Firm Consolidates 145 Servers to 29 Virtualized Ones, Saves on CapEx by Microsoft Corporation India Pvt Ltd January 2012 - (Free Research) Consolidating infrastructure servers across several business locations can reduce management costs, improve availability and help you transition towards a greener IT environment.  This white paper examines how one IT organisation accomplished this goal by deploying Microsoft Hyper-V Server 2008 Datacenter Edition across all 12 of its locations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

HP Branch Office Consolidation Solutions for Midsize Businesses by HP and Intel May 2011 - (Free Research) Branch office consolidation solutions help small-but-growing businesses to improve their competitive positions by reducing infrastructure purchasing and management costs, improve business continuity and step up productivity. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Forrester Wave: IT Consolidation Consultancies by HP and Intel March 2011 - (Free Research) This summary of findings from Forrester Research will help shed light on how to evaluate, select and work with technology consultants on IT consolidation projects in order to pick just the right consulting resource for your particular application and challenge. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Fluid Data Storage: A fully Virtualized Foundation for the IT Stack by Dell Compellent April 2011 - (Free Research) At the core of the virtual data center is the automation of processes that align operations with current business policies. Being able to synthesize this operational information into knowledge of behavior is the crux of Fluid Data storage. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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