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Use effective call centers to build customer loyalty by Infor CRM February 08, 2012 - (Free Research) This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty. (EGUIDE) VIEW ABSTRACT | GO TO

The power of Call Centers and Customer Loyalty by Infor CRM February 06, 2012 - (Free Research) Read this e-guide from our award-winning editorial team to learn strategies for how to utilize innovative technologies to improve your customer experiences, retain customers and gain loyalty. (EGUIDE) VIEW ABSTRACT | GO TO

The data sharing paradox. A guide to small business on data sharing and security. by ComputerWeekly.com September 21, 2011 - (Free Research) This small business report looks at the degree to which small businesses are sharing data, the ways in which they are doing so and the real and perceived risks. It shows how these risks can be mitigated. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The data sharing paradox. A guide to small business on data sharing and security by ComputerWeekly.com September 30, 2011 - (Free Research) This small business report looks at the degree to which small businesses are sharing data, the ways in which they are doing so and the real and perceived risks. It shows how these risks can be mitigated. (WHITE PAPER) GO TO WHITE PAPER

Managing the iPad in the Enterprise by Copiun December 13, 2011 - (Free Research) This Tech Guide discusses mobile strategies in the enterprise: manageability, cost, business benefits and - most important - how employees are dictating the need for it. (ESSENTIAL GUIDE) VIEW ABSTRACT | GO TO

Oracle Procurement and Spend Analytics by Oracle Corporation December 12, 2011 - (Free Research) Through complete end-to-end insight into the factors that impact company performance, you can significantly reduce costs, enhance profitability, increase customer satisfaction and gain competitive advantage. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Equip technical staff with business expertise to get ahead by ComputerWeekly.com December 03, 2010 - (Free Research) As outsourcing, global commerce and constantly improving technologycontinue to change the business world, specialized professionals like scientists,engineers and information technology (IT) workers are increasingly beingasked to take on more business-oriented tasks. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to tie learning to business impact by ComputerWeekly.com December 09, 2010 - (Free Research) Many organisations implement “learning engagements,” or training programmes, to increase employee satisfaction, realise better team performance, and improve communication. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cloud Computing - Latest Buzzword or a Glimpse of the Future? by Google Apps November 05, 2010 - (Free Research) This paper provides a snapshot of what is happening in the arena of cloud computing. What are the benefits? Why are businesses embracing it? What does it mean to a business owner or executive? How does it affect the workplace? What are the payoffs and the pitfalls? Is it really ready for "prime time"? (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Social media is not just for fun – it can transform your business by ComputerWeekly.com January 19, 2011 - (Free Research) This six-page Buyer’s Guide to Social Media explains why CIOs and senior IT professionals have a prime oppor tunit y to rethink core business processes and examine how to use social computing to create advantages for their business. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CW+: Quocirca report: Digital Britain – opportunities and risks for UK businesses by ComputerWeekly.com September 20, 2010 - (Free Research) Digital Britain is the UK government’s strategic vision for the UK digital economy. While social inclusion and rights protection are major themes, the plans will also have a significant impact on businesses. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Should Your Email Live In The Cloud? A Comparative Cost Analysis by Google Apps January 05, 2009 - (Free Research) Content provided by Google. This report presents a spreadsheet cost model to help you calculate your fully loaded on-premise email costs and compare it against cloud-based alternatives. Bottom line: Cloud-based email makes sense for companies or divisions as large as 15,000 users. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Why Outsource to Russia? by SolovatSoft August 2008 - (Free Research) Why Outsource to Russia? How about scalable IT labor resources, low employee turnover, and reasonable prices. Do you need further convincing? The Read this white paper! (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

What's your Customer Experience Advantage? by SAP America, Inc. March 2011 - (Free Research) SAP Insider Article covering new SAP CRM innovations which help companies empower their employees, substantially improve the customer experience, and thereby achieve a competitive advantage. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SpeakerBox Communications Case Study: Public Relations Firm Gets More from its BlackBerry Solution by BlackBerry September 2011 - (Free Research) Access this case study to learn how a company used Hosted BlackBerry® services to help monitor, manage and provision the BlackBerry smartphones used internally by its employees. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Network Foundation - Cisco 1700 Series by Cisco Systems Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Measuring The Success of Lean by SAP America, Inc. January 2012 - (Free Research) This article from IndustryWeek features advice on streamlining your business for leaner operations. (JOURNAL ARTICLE) VIEW ABSTRACT | GO TO

Case Study: Coles Group Limited - Retailer streamlines HR delivery and cuts costs by Hewlett-Packard Limited January 2012 - (Free Research) Coles sought out HP's SAP payroll services to simplify and lower costs. Read on to learn more about HP's SAP payroll services. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Business Rules in Banking: Connect Decisions to Improve Business Performance by FICO December 2011 - (Free Research) The banking market is heavy with regulatory requirements. Tighter budgets and higher pricing pressure are squeezing profitability. In this white paper, you’ll learn where you can achieve the greatest results by combining these technologies. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Accenture Technology Vision 2012 by ComputerWeekly.com January 2012 - (Free Research) Download this report from Accenture to discover the 6 IT technology trends that will impact CIOs in 2012. (IT BRIEFING) VIEW ABSTRACT | GO TO

Ensure Optimal Network Performance Without Sacrificing Security by Dell, Inc. and Intel December 2011 - (Free Research) The enterprise of tomorrow demands a business driven network, one that supports business rather than being supported by it. Check out this webcast to learn how your organization can build a future-ready, secure and efficient network. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Computer Weekly 15 November 2011: Read this week's issue of the UK's leading technology publication, with all the latest news, analysis and opinion for IT managers by ComputerWeekly.com November 2011 - (Free Research) In this week's Computer Weekly, we hear from Visa Europe CIO Steve Chambers on the technology behind the credit card transactions that retailers rely on. We examine the challenges facing the government's G-Cloud project; and we ask how Microsoft will cope when customers no longer want to purchase software licences. Download the new issue now. (EZINE) VIEW ABSTRACT | GO TO

Citizant Enhances IT Flexibility and Scalability by Creating a Virtualized Dell Infrastructure by Dell and VMware March 2009 - (Free Research) Read this case study to learn how the Citizant IT group worked with Dell to design a virtualized IT infrastructure that includes VMware virtualization software to accommodate business growth, enhance IT flexibility, and improve worker productivity by creating a virtualized infrastructure in-house. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Enterprise VoIP Security: Potential Threats and Best Practices by Global Knowledge Network, Inc. March 2006 - (Free Research) As VoIP usage becomes widespread, enterprise users will become subject to many of the same security risks that have affected data networks. This report highlights some of the potential security problems associated with VoIP and address what measures can be taken to secure enterprise VoIP deployments. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

HP Branch Office Consolidation Solutions for Midsize Businesses by HP and Intel May 2011 - (Free Research) Branch office consolidation solutions help small-but-growing businesses to improve their competitive positions by reducing infrastructure purchasing and management costs, improve business continuity and step up productivity. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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