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Best Practices in the Call Center: A Customer Touch-Point Methodology by Oracle Corporation January 26, 2009 - (Free Research) This document explains about improving operational efficiencies and also customer satisfaction by establishing own customer touch-point methodology. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Citizant Enhances IT Flexibility and Scalability by Creating a Virtualized Dell Infrastructure by Dell and VMware March 02, 2009 - (Free Research) Read this case study to learn how the Citizant IT group worked with Dell to design a virtualized IT infrastructure that includes VMware virtualization software to accommodate business growth, enhance IT flexibility, and improve worker productivity by creating a virtualized infrastructure in-house. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Ensuring Enterprise-Wide Compliance by Infor December 2008 - (Free Research) A key element of any labor compliance program is improving the accuracy, auditability, and consistency of workforce management processes-employee forecasting and scheduling, time and attendance, and workforce reporting. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Driving Revenue and Increasing Value with Application Performance Management by Blue Coat December 2008 - (Free Research) As a leading provider of solutions for Service Providers, Blue Coat appliances give you the visibility, acceleration and security needed for optimizing your network. Read this e-book to learn how Blue Coat gives you the control you need to deliver a whole set of new managed services for your business and consumer customers. (EBOOK) VIEW ABSTRACT | GO TO

Using SLAs to Gain a Competitive Advantage by Blue Coat December 2008 - (Free Research) This whitepaper will discuss these managed service trends and challenges, and will identify the steps to success to meet customers. Escalating application and security requirements. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Optimizing Managed Service Delivery With Secure Application Acceleration by Blue Coat December 2008 - (Free Research) This whitepaper will examine the trends and challenges associated with web-based services and MSPs, and will identify the best way to optimize network and application performance and security. We will look at today's best practices and examine how Blue Coat Systems is addressing requirements with an integrated solution. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Solution Brief: Building MPLS+ Managed Services by Blue Coat June 2009 - (Free Research) Read this paper to read about the breadth of technologies Blue Coat offers in a single platform that enable service providers to differentiate their MLPS solution. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

Managed Services Delivery: From Packets to Applications by Blue Coat April 2009 - (Free Research) Check out this brief analyst report to learn how a comprehensive up-the-stack approach supports today's mission-critical enterprise networks and provides reliable, rapid response times for network-centric business practices and applications on a 24/7 basis. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Supply Chain Collaboration: The Key to Success in a Global Economy by SAP America Inc January 2007 - (Free Research) Learn how you can transform traditional supply chains from linear, sequential processes into adaptive supply chain networks. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Differentiation through Service Excellence Driving Customer Loyalty and Service Profitability by SAP America Inc September 2008 - (Free Research) The importance of achieving service excellence is growing. Products are increasingly becoming commodities, and CEOs are recognizing that first-rate service is crucial to enhancing customer satisfaction. This paper explores the crucial links between customer service and customer satisfaction. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT Briefing: Using Cloud Computing to Accelerate your UC Deployment by Smoothstone IP Communications June 2009 - (Free Research) In this IT briefing, Zeus Kerravala, SVP of Enterprise Research from Yankee Group, will define unified communications, provide an overview of cloud computing based UC services, describe the corporate benefits of cloud computing and provide practical advice for companies that want to explore this as a viable deployment option. (IT BRIEFING) VIEW ABSTRACT | GO TO

How Outsourcing Drives Business Process Improvements by CompuCom Systems, Inc. June 2009 - (Free Research) More than ever, business and IT must collaborate to meet current business realities. Significantly, CIOs must map out long-term strategies that address business plans over the next three to five years, with the delivery of high-quality IT services as a key element of strategic planning. Read this white paper to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Analyzing the Total Cost of a Global Service Desk by CompuCom Systems, Inc. April 2009 - (Free Research) Do you know what it really costs to operation your Service Desk? If your organization has not addressed Total Cost of Ownership, you are probably experiencing out-of-control cost increases and reduced service quality for end-user support. Read this white paper to learn about CompuCom's Service Desk solution. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Survey for IT Pros: Offer Insight Into the Creation and Development of IT Products by ZoomPanel January 2009 - (Free Research) Your voice is instrumental in helping to define the creation and development of the products and services you use daily. This online survey is for IT pros to share their opinions on key tech products and industry trends. (ASSESSMENT TOOL) GO TO

Open Source in the Next Computing Wave by Red Hat January 2009 - (Free Research) The current economic climate is forcing more systematic thinking about costs in general, including those associated with overall complexity and the security and resiliency of large distributed infrastructures. These trends intersect in powerful ways; a new wave of computing is gathering momentum as a result. And open source is playing a major role. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Running A Fully Controlled Windows Desktop Environment with Application Whitelisting by Bit9, Inc. June 2009 - (Free Research) Getting control over desktop PCs is fast becoming a major strategic objective of CIOs and IT departments. This whitepaper will discuss “The Five Elements of Desktop Control” and how each are required in order to fully realize the benefits of a controlled environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Global Delivery: A Course to High Performance in a Multi-Polar World by Accenture February 2009 - (Free Research) To fully exploit the opportunities offered by the multi-polar world, multinationals and public sector organizations must successfully create a global delivery strategy, and tap into specialized industry. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Potential ROI of a Remote Support Solution via the SaaS Model Presentation Transcript by Citrix Online - GotoAssist June 2009 - (Free Research) Increased productivity, better customer interactions and quicker response times are all benefits of using SaaS-based remote support solutions. But how do you quantify these savings? This presentation transcript will address the real dollar savings of using this model and the potential for ROI. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

Introduction to Blackberry® Java® Development by BlackBerry January 2009 - (Free Research) The Blackberry® Java® Development Environment (BlackBerry JDE) is a fully integrated development environment and simulation tool for building Java Micro Edition (Java ME™) applications for Java-based Blackberry® smartphones. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

The CIO's Guide to IT Cost Optimization during the recession by Hewlett-Packard Company June 2009 - (Free Research) In today's dynamic economy it is important for CIOs to be thinking about how to strengthen their organization and position themselves for success for a future economic upturn and growth. Read this guide to learn how a company can make changes to IT that generate real business value. (EGUIDE) VIEW ABSTRACT | GO TO

Extend the Value of SAP to Labor Management by Kronos Incorporated May 2009 - (Free Research) This whitepaper will discuss the reasons why companies consider automating their time and attendance functions and how many companies achieve a greater ROI from using Kronos over SAP solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Evaluating the Advantages and Pitfalls of SAP Managed Hosting by Freudenberg IT June 2009 - (Free Research) In this webcast, you will learn what to look for in an SAP managed hosting provider -- including how to determine your organization's requirements and how to evaluate potential providers. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Selecting a SAP Managed Hosting Provider: Trends and Myths by Freudenberg IT June 2009 - (Free Research) Bill Martorelli, principal analyst for Forrester Research, discusses trends in the SAP managed hosting arena, myths about SAP managed hosting, and gives advice on creating RFPs and negotiating SLAs. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Desktop Authority Password Self-Service Version 4.1.1 by ScriptLogic Corporation April 2009 - (Free Research) Desktop Authority® Password Self-Service™ provides an easy-to-use, robust system for allowing users to reset their own forgotten passwords or locked accounts, eliminating the biggest source of help desk calls. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Service Delivery Innovation: Creating Client Value and Enhancing Profitability by SAP America Inc January 2007 - (Free Research) This paper reviews the forces that affect the professional services market today, defines and explains the main pillars of service delivery innovation, and reviews the benefits firms derive from service delivery innovation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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