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Your search for keyword: E-Commerce returned 5 results.
 
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Topics Related to Your Search

Customer Service (General) | Contact Center Management | Business Process Outsourcing | Help Desk and Call Management | Call Center Management | Customer Relationship Management (CRM) | Customer Interaction Management | Load, Stress & Performance Testing | Issue Tracking and Management | Marketing Management

Search Results 1 - 5 of 5
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Overcoming Web 2.0 Challenges Through Load Testing by Keynote Systems

July 2008 - (Free Research) Keynote LoadPro is an outsourced Web load testing service. Expert consultants test your site with real-world Internet traffic and uncover performance problems long before they impact your business.
(VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

Using Real-Time Information to Improve Contact Center Performance by Genesys Co.

May 2008 - (Free Research) From this 15-minute podcast, you'll walk away with ideas about how real-time analytics can enhance call center performance and how to execute on a real-time strategy in your call center.
(PODCAST) VIEW ABSTRACT | GO TO PODCAST

Taming Transactional Email: Tips to Gain Control and Determine If Outsourcing Makes Sense by Silverpop Systems Inc.

August 2008 - (Free Research) This white paper reviews the key steps necessary to implement a transactional email marketing campaign. It also recommends methods to ease the pain of implementation while improving the results.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

On-Demand Support Software by Parature Inc.

Parature eTicket enables your customers to submit support tickets through your customer service or help desk websites, and enables your support team to track, route and manage customer tickets. As a result, your customer support team will provide efficient, superior customer service, resulting in satisfied and loyal customers. 
(ASP)GO TO DETAILED REPORT

CosmoCom Consolidates VisitBritain’s Highly Distributed Global Contact Center by CosmoCom Inc

May 2008 - (Free Research) A CosmoCom Consolidation 2.0 solution case study: The VisitBritain contact center, a globally distributed Virtual Contact Center with many individual sites.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

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