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Network Foundation - Cisco 1700 Series by Cisco Systems Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Cost Effective Security and Compliance with Oracle Database 11g Release 2 by Oracle Corporation September 28, 2011 - (Free Research) Consolidation, outsourcing and cloud computing are just a few of the business initiatives driving IT organizations to focus on data security. Companies have moved beyond securing the network perimeter and made strengthening security controls around data a top priority. Read this whitepaper to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Oracle Database - The best choice for Siebel Applications by Oracle Corporation April 30, 2010 - (Free Research) This white paper covers the business and technology reasons behind customers' continued choice of Oracle Database for their Siebel Applications deployments. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to tackle Enterprise Information Protection & Control by ComputerWeekly.com November 09, 2010 - (Free Research) Information protection needs to cover all data, from word processing documents to datawithin databases and executable code. It covers enterprise and personal data and is not justconfined to protecting entertainment media, which tends to be generically referred to as“Digital Rights Management” (DRM). (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Services Innovation: How Top CIOs Take the Lead by Hewlett-Packard Company December 09, 2011 - (Free Research) Industry leaders share their experiences turning IT business service ideas into effective moneymakers that also strengthen customer relationships. (EGUIDE) VIEW ABSTRACT | GO TO

Article: How end-to-end services can transform Oracle environments by Dell, Inc. April 27, 2011 - (Free Research) The creation of the Dell Services Oracle Practice builds on the long and successful relationship between Dell and Oracle - a collaboration that can offer significant benefits to organizations running Oracle software on Dell hardware. Read this article for more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Use effective call centers to build customer loyalty by Infor CRM February 08, 2012 - (Free Research) This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty. (EGUIDE) VIEW ABSTRACT | GO TO

Apply the power of CRM to build customer loyalty by Infor CRM February 07, 2012 - (Free Research) This tip guide comes straight from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Read on to learn how to utilize today's technologies for enhancing customer relationship management (CRM) strategies. (EGUIDE) VIEW ABSTRACT | GO TO

Making the Cloud Work: Monitoring Requirements for IaaS, PaaS, and SaaS by Nimsoft, Inc. January 05, 2012 - (Free Research) Access this white paper to learn how you can monitor and manage public cloud investments including Infrastructure as a service (IaaS), Platform as a service (PaaS), and Software as a service (SaaS), to validate and optimize service quality. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Balancing Act of Mobile Workforce Management by ViryaNet Ltd (E-mail this company) January 25, 2012 - (Free Research) Read this white paper to learn about creating a plan to tackle your mobile workforce obstacles and the details of a system that will assist with your complex tasks. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Transform your Service Organization Into a Performance-Driven Leader by ViryaNet Ltd (E-mail this company) January 23, 2012 - (Free Research) This white paper explains how you should balance customer service and organization efficiency by using performance data. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The power of Call Centers and Customer Loyalty by Infor CRM February 06, 2012 - (Free Research) Read this e-guide from our award-winning editorial team to learn strategies for how to utilize innovative technologies to improve your customer experiences, retain customers and gain loyalty. (EGUIDE) VIEW ABSTRACT | GO TO

Smarter communications through analytics by IBM November 18, 2011 - (Free Research) As research suggests, investments in data integration and analytics that maximize the value of each customer are worthwhile and create potential for financial gain. To quantify the value of those investments, an illustrative $8 billion communications provider was modeled. Results from this effort are presented throughout this paper. (WHITE PAPER) GO TO WHITE PAPER

HP Procurement Services: Boost Margins with Proven Global Spending Strategies by Hewlett-Packard Limited January 05, 2012 - (Free Research) Read this paper to learn more about HP's business processes services. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Case Study: Coles Group Limited - Retailer streamlines HR delivery and cuts costs by Hewlett-Packard Limited January 05, 2012 - (Free Research) Coles sought out HP's SAP payroll services to simplify and lower costs. Read on to learn more about HP's SAP payroll services. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Creating Business Value with Communication-Enabled CRM Processes by SAP America, Inc. September 2008 - (Free Research) In this paper learn how companies can overcome the limitations in marketing, sales, and service processes by pursuing communication-enabled business processes (CEBPs)–enabled by communication systems that are integrated with business applications. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Forrester Wave™: CRM Suites For Large Organizations, Q2 2010 by Microsoft October 2011 - (Free Research) Read this Forrester Research Inc. analysis of 18 leading customer relationship management (CRM) suite solutions. See what vendors offer the best systems for BPM, ERP, TCO, midsized organizations, and basic needs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT Leaders Roundtable: Ensuring Application Performance by CA Technologies. August 2011 - (Free Research) Emerging service delivery models are changing the nature of the application lifecycle. Cloud computing and managed services promise cost and flexibility benefits, but make the performance of applications dependent on services outside the enterprise.  Read on to learn how industry experts are addressing these challenges. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT Executive Forum: Assuring Application Service Quality from Start to Finish by CA Technologies. June 2011 - (Free Research) Offline testing models are becoming obsolete and meaningful metrics can only come from real-world, production environments. Organizations once solely dependent on synthetic tests are challenged to respond to this change. In this video segment, learn how to plan and deploy applications and services on time and on budget. (VIDEO) VIEW ABSTRACT | GO TO

Accenture Technology Vision 2012 by ComputerWeekly.com January 2012 - (Free Research) Download this report from Accenture to discover the 6 IT technology trends that will impact CIOs in 2012. (IT BRIEFING) VIEW ABSTRACT | GO TO

Maximize efficiency and increase business value with automation by Hewlett-Packard Company October 2011 - (Free Research) This case study from a national restaurant chain provides detail on their approach and business benefits of using HP Operations Orchestration to improve service levels to internal customers, drive efficiencies and reduce costs. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Simplify SAP Management with a Cloud-based Utility Service by CSC July 2011 - (Free Research) CSC SAP IU (Infrastructure Utility) is a cloud-based managed utility service supporting both production and development and testing environments. It delivers a virtualized infrastructure for SAP combined with the proven CSC management expertise in SAP, managed services and cybersecurity in a pay-as-you-go service. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Gartner Report: Hybrid Cloud Computing: Pay-as-you-go IaaS by CSC April 2011 - (Free Research) Until recently, organizations implementing cloud technologies have been forced to weigh the security advantages of private  cloud against the elasticity and pay-as-you-go model of public clouds. Now, with a new private in-house cloud service offering from CSC, organizations will be able to enjoy the best of both worlds. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT Innovation  - IT Service Management Strategies for Success by FrontRange Solutions Inc. December 2011 - (Free Research) Learn about unifying PC lifecycle management and IT service management, and how your service catalog, configuration management database (CMDB), and service level management (SLM) comprise the 3-legged stool that establishes IT as a strategic business partner. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Gartner Case Study: Mohawk Fine Papers Uses a CSB to Ease Adoption of Cloud Computing by Liaison Technology (E-mail this company) November 2011 - (Free Research) If you are thinking of using cloud services brokerage (CSB), then read this case study on Mohawk Fine Papers to learn how they found a service-oriented architecture (SOA)-based backbone to support interoperability between its internal and external tools. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

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