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Use effective call centers to build customer loyalty by Infor CRM
February 08, 2012 - (Free Research) This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty.
Network Foundation - Cisco 1700 Series by Cisco Systems
Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies.
Unified Messaging and Unified Communications by Global Knowledge
February 10, 2009 - (Free Research) This paper explains various ways unified communications solutions have proven their ability to help organizations solve various problems like, enabling them to transform their business, streamline business processes and reduce costs.
The Guide to Data Movement and Governance by IBM
November 28, 2011 - (Free Research) Missed opportunities and lost revenue might be the least of your worries. In some cases, poor practices can lead to lawsuits, fines and even the failure of the business itself. The purpose of this e-guide is to help you grasp the measures that can keep your organization on track to meet objectives and stay in line with regulations.
Enterprise VoIP Security: Potential Threats and Best Practices by Global Knowledge Network, Inc.
March 2006 - (Free Research) As VoIP usage becomes widespread, enterprise users will become subject to many of the same security risks that have affected data networks. This report highlights some of the potential security problems associated with VoIP and address what measures can be taken to secure enterprise VoIP deployments.
Sharepoint WAN Optimization And WAFS by Peer Software
February 2011 - (Free Research) Design teams across the world collaborate to create and develop products. Unfortunately, IT organizations face serious challenges when collaborative teams share large files. This white paper will assess the strengths and weaknesses of the four technologies most commonly used to enhance file sharing for distributed teams.
The power of Call Centers and Customer Loyalty by Infor CRM
February 2012 - (Free Research) Read this e-guide from our award-winning editorial team to learn strategies for how to utilize innovative technologies to improve your customer experiences, retain customers and gain loyalty.
Selecting VoIP for Your Enterprise by Global Knowledge Network, Inc.
December 2004 - (Free Research) Voice over Internet Protocol is the future of enterprise telecommunications. Find out if VoIP is the right choice for your company right now. Discover the benefits VoIP has to offer and how to overcome potential pitfalls during deployment.
Intuit QuickBase: Increase Visibility with Web-based Project Management by Intuit QuickBase
Web-based QuickBase from Intuit offers a refreshingly powerful, flexible and affordable solution for busy teams to better manage projects, information and processes. With QuickBase, you can get and keep everyone -- team members, clients, vendors, freelancers -- on the same page with better visibility and accountability for everyone.
Smarter communications through analytics by IBM
November 2011 - (Free Research) As research suggests, investments in data integration and analytics that maximize the value of each customer are worthwhile and create potential for financial gain. To quantify the value of those investments, an illustrative $8 billion communications provider was modeled. Results from this effort are presented throughout this paper.
Scorecarding with IBM Cognos 8 Business Intelligence: Monitor, Manage and Perform by IBM
November 2011 - (Free Research) Scorecards help you define, monitor and manage your company's critical metrics. By translating tactics and strategies into specific, measurable objectives, scorecards help you link corporate strategy to operations and ensure that your company's goals are consistently defined, understood and communicated.
Advanced Compression with Oracle Database 11g Release 2 by Oracle Corporation
December 2011 - (Free Research) This white paper helps you manage more data in a cost-effective way. With data volumes tripling every two years, Oracle advanced compression delivers compression rates of 2 to 4 times across all types of data and applications. Read this to learn more about how it can help you reduce the disk space and costs of managing large data volumes.
Planning Your SAP Application Strategy by Salesforce.com
February 2012 - (Free Research) There are a wide variety of applications for SAP to help enhance performance and simplify processes. In this eGuide, readers will learns about tips and best practices when it comes to planning an SAP application strategy.
Evaluating cloud-based file transfer services by IBM
July 2011 - (Free Research) If you are looking for smarter ways to approach file sharing in your commerce environment, you are probably thinking about outsourcing or moving to the cloud. This evaluation from IBM, supported by research from Vanson-Bourne, can help by showing you critical factors to consider.
Inventory Optimization: A Technique for Improving Operational Inventory Targets by SAP America, Inc.
December 2009 - (Free Research) This paper examines how the stochastic multistage, multi-inventory model supports inventory optimization. It also looks at how the SAP® Enterprise Inventory Optimization application by SmartOps uses the model to help supply planners execute more effectively in a highly collaborative enterprise environment.
Mission Cloud: Jumpstart IT as a Service by CSC
January 2012 - (Free Research) This webcast is designed to help companies design and execute a successful cloud deployment plan. Obtain cloud survey results from your peers and discover key questions to consider as you get started.
The Forrester Wave: IT Consolidation Consultancies by HP and Intel
March 2011 - (Free Research) This summary of findings from Forrester Research will help shed light on how to evaluate, select and work with technology consultants on IT consolidation projects in order to pick just the right consulting resource for your particular application and challenge.
Time to Rethink the IT Stack by ComputerWeekly.com
November 2011 - (Free Research) In this report Ovum calls for a rethink of the traditional IT technology stack, to ensure better interoperability and adaptability.
Right from the Start: SOA Lifecycle Governance by Oracle Corporation
June 2008 - (Free Research) This paper presents an overview of strategies and practices for governing the transformation to, and the evolution of, SOA. In particular, it explores the role of governance throughout the SOA lifecycle as well as the technology enablers that help organizations develop and maintain an SOA that delivers measurable, sustainable business value.
Dell Technology Perspective: Intelligent Data Management by Dell, Inc.
November 2011 - (Free Research) Intelligent Data Management is Dell’s overall approach to help enable IT organizations to evolve from managing the storage of their data, to managing and delivering the data as strategic information.
Oracle Business Intelligence Applications Overview by Oracle Corporation
January 2011 - (Free Research) This paper explains how Oracle Business Intelligence (BI) Applications are complete, prebuilt BI solutions that deliver intuitive, role-based intelligence for everyone in an organization - from front line employees to senior management - that enable better decisions, actions, and business processes.
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