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Driving the SLM process in ITIL: Why it should be your priority by CA Technologies.
December 08, 2011 - (Free Research) The notion of service level management is fundamental to business success. Why? Because service level management drives customer satisfaction and retention. In this webcast, learn how to meet SLAs through different strategies such as testing, quality control and capacity management.
Network Foundation - Cisco 1700 Series by Cisco Systems
Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies.
10 Security Concerns for Cloud Computing by Global Knowledge
March 17, 2010 - (Free Research) Read this paper to learn the many benefits of cloud computing as well as the 10 security concerns that need to be addressed when considering moving critical applications and sensitive data to public and shared cloud environments.
Five Easy Steps to Optimizing Your IT Services by CA Technologies.
December 08, 2011 - (Free Research) IT service management is filled with complexity due to outsourcing, cloud technologies and customer demands. Watch this webcast to uncover 5 strategies for optimizing your IT services and improving business process management.
Tackling the five greatest challenges of cloud service sprawl by CA Technologies.
December 08, 2011 - (Free Research) The increased use of outsourcing and cloud computing coupled with the rising complexity of internal services have all made the ability to manage IT services—both those provided in-house and outsourced—central to business success. Inside this white paper, learn how to effectively manage IT services for optimal business support.
Cloud rEvolution: A Workbook for Cloud Computing in the Enterprise by CSC
November 17, 2011 - (Free Research) This white paper will get you up to speed on all aspects of cloud computing. It will help you examine cloud opportunities, review potential issues, and consider where and how specific information should be processed in your organization. Check out this white paper to learn more.
CW+: Compass: How benchmarking can identify IT savings by ComputerWeekly.com
October 22, 2010 - (Free Research) Benchmarking, or the analysis of operational costs, productivity, and service levels in a comparative context of market standards, is a firmly established management tool.
Server Selection for Production-Level Virtualization Environments by LEGACY - DO NOT USE - Insight and Sun Microsystems, Inc
July 2008 - (Free Research) This document reviews actions that IT managers can take to improve overall server performance within their IT environment, and discusses how to go about selecting servers for large-scale virtualized environments.
Realizing the benefits of FTP consolidation by IBM
November 2011 - (Free Research) Businesses are experiencing a growing demand to move high volumes of data both internally and externally. File transfer protocol (FTP) servers are proliferating among individual departments and raising traffic levels with customers and suppliers. This white paper explains and explores the opportunity and benefits of FTP consolidation.
Prescription for Growth by Dell | EqualLogic
December 2008 - (Free Research) Dell storage helped Navicure reduce disaster recovery site deployment time by 75 percent and automated the planning, testing, and deployment of a disaster recovery solution using VMware® SRM software and Dell EqualLogic SRM Adapters.
Maximize efficiency and increase business value with automation by Hewlett-Packard Company
October 2011 - (Free Research) This case study from a national restaurant chain provides detail on their approach and business benefits of using HP Operations Orchestration to improve service levels to internal customers, drive efficiencies and reduce costs.
IT Innovation - IT Service Management Strategies for Success by FrontRange Solutions Inc.
December 2011 - (Free Research) Learn about unifying PC lifecycle management and IT service management, and how your service catalog, configuration management database (CMDB), and service level management (SLM) comprise the 3-legged stool that establishes IT as a strategic business partner.
Oracle Enterprise Manager 11g Configuration Management Pack by Oracle Corporation
April 2010 - (Free Research) This white paper takes a three-pronged approach to configuration management: simplifying the management of your IT infrastructure; improving the level of service you provide your end users; and enforcing compliance with real-time change detection for files, database objects, users, and processes.
The Fast Track to Service Management Success: Software as a Service by CA Technologies.
September 2008 - (Free Research) This paper begins with a discussion of the challenges that SMBs face in managing and supporting the IT solutions they need to run their businesses and examines the obstacles they face trying to effectively meet service management objectives.
Measuring the True Business Benefits of Web Collaboration by CA Technologies.
September 2008 - (Free Research) This paper examines the key communications challenges faced by organizations today and how web collaboration is delivering the right tools to help organizations meet their growth objectives.
Smarter communications through analytics by IBM
November 2011 - (Free Research) As research suggests, investments in data integration and analytics that maximize the value of each customer are worthwhile and create potential for financial gain. To quantify the value of those investments, an illustrative $8 billion communications provider was modeled. Results from this effort are presented throughout this paper.
Navigating the path to satisfying online customer experience by Tealeaf
November 2011 - (Free Research) Read this exclusive e-guide to get an executive-level, 360-degree view on which CRM approaches are best for different business scenarios -- from winning strategies for mobile users to social CRM tools to best practices for multi-channel customer experiences.
Time to Rethink the IT Stack by ComputerWeekly.com
November 2011 - (Free Research) In this report Ovum calls for a rethink of the traditional IT technology stack, to ensure better interoperability and adaptability.
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