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Prescription for Growth by Dell | EqualLogic December 2008 - (Free Research) Dell storage helped Navicure reduce disaster recovery site deployment time by 75 percent and automated the planning, testing, and deployment of a disaster recovery solution using VMware® SRM software and Dell EqualLogic SRM Adapters. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Business Process Management with a Competitive Edge: Implementing Transparent, Agile, and Consistent Business Process Management by ILOG, an IBM Company April 2008 - (Free Research) This white paper explains how a business rule management system (BRMS) can make business process automation easier to understand, maintain and manage. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Services Innovation: How Top CIOs Take the Lead by Hewlett-Packard Company December 2011 - (Free Research) Industry leaders share their experiences turning IT business service ideas into effective moneymakers that also strengthen customer relationships. (EGUIDE) VIEW ABSTRACT | GO TO

Article: How end-to-end services can transform Oracle environments by Dell, Inc. April 2011 - (Free Research) The creation of the Dell Services Oracle Practice builds on the long and successful relationship between Dell and Oracle - a collaboration that can offer significant benefits to organizations running Oracle software on Dell hardware. Read this article for more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Apply the power of CRM to build customer loyalty by Infor CRM February 2012 - (Free Research) This tip guide comes straight from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Read on to learn how to utilize today's technologies for enhancing customer relationship management (CRM) strategies. (EGUIDE) VIEW ABSTRACT | GO TO

Making the Cloud Work: Monitoring Requirements for IaaS, PaaS, and SaaS by Nimsoft, Inc. January 2012 - (Free Research) Access this white paper to learn how you can monitor and manage public cloud investments including Infrastructure as a service (IaaS), Platform as a service (PaaS), and Software as a service (SaaS), to validate and optimize service quality. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Balancing Act of Mobile Workforce Management by ViryaNet Ltd (E-mail this company) January 2012 - (Free Research) Read this white paper to learn about creating a plan to tackle your mobile workforce obstacles and the details of a system that will assist with your complex tasks. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Case Study: Coles Group Limited - Retailer streamlines HR delivery and cuts costs by Hewlett-Packard Limited January 2012 - (Free Research) Coles sought out HP's SAP payroll services to simplify and lower costs. Read on to learn more about HP's SAP payroll services. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Creating Business Value with Communication-Enabled CRM Processes by SAP America, Inc. September 2008 - (Free Research) In this paper learn how companies can overcome the limitations in marketing, sales, and service processes by pursuing communication-enabled business processes (CEBPs)–enabled by communication systems that are integrated with business applications. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT Leaders Roundtable: Ensuring Application Performance by CA Technologies. August 2011 - (Free Research) Emerging service delivery models are changing the nature of the application lifecycle. Cloud computing and managed services promise cost and flexibility benefits, but make the performance of applications dependent on services outside the enterprise.  Read on to learn how industry experts are addressing these challenges. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Accenture Technology Vision 2012 by ComputerWeekly.com January 2012 - (Free Research) Download this report from Accenture to discover the 6 IT technology trends that will impact CIOs in 2012. (IT BRIEFING) VIEW ABSTRACT | GO TO

Maximize efficiency and increase business value with automation by Hewlett-Packard Company October 2011 - (Free Research) This case study from a national restaurant chain provides detail on their approach and business benefits of using HP Operations Orchestration to improve service levels to internal customers, drive efficiencies and reduce costs. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Simplify SAP Management with a Cloud-based Utility Service by CSC July 2011 - (Free Research) CSC SAP IU (Infrastructure Utility) is a cloud-based managed utility service supporting both production and development and testing environments. It delivers a virtualized infrastructure for SAP combined with the proven CSC management expertise in SAP, managed services and cybersecurity in a pay-as-you-go service. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Gartner Report: Hybrid Cloud Computing: Pay-as-you-go IaaS by CSC April 2011 - (Free Research) Until recently, organizations implementing cloud technologies have been forced to weigh the security advantages of private  cloud against the elasticity and pay-as-you-go model of public clouds. Now, with a new private in-house cloud service offering from CSC, organizations will be able to enjoy the best of both worlds. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT Innovation  - IT Service Management Strategies for Success by FrontRange Solutions Inc. December 2011 - (Free Research) Learn about unifying PC lifecycle management and IT service management, and how your service catalog, configuration management database (CMDB), and service level management (SLM) comprise the 3-legged stool that establishes IT as a strategic business partner. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Gartner Case Study: Mohawk Fine Papers Uses a CSB to Ease Adoption of Cloud Computing by Liaison Technology (E-mail this company) November 2011 - (Free Research) If you are thinking of using cloud services brokerage (CSB), then read this case study on Mohawk Fine Papers to learn how they found a service-oriented architecture (SOA)-based backbone to support interoperability between its internal and external tools. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Itex Offers Clients More Flexible Cloud-Based Managed IT Services with HP Technology by HP and Intel October 2011 - (Free Research) This essential resource details how one IT services industry organization employed a converged infrastructure to realize more cost-effective cloud-based managed IT services for offshore clients. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Strategy Guide to Business Risk Mitigation for Financial Services by Intel and HP March 2011 - (Free Research) Although disaster recovery is an important consideration for all companies, it's especially so for financial institutions. Even the briefest interruptions can have a major impact on revenue, operations and reputation. Read this paper for the necessary steps of disaster preparedness. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Expert Tips on Data Center Outsourcing Management by HP and Intel May 2011 - (Free Research) Readers of this e-guide document will learn about the different ways to approach data center outsourcing, including assessing services-oriented architectures for infrastructure and software. IT professionals will benefit from this document in learning how to evaluate, select and manage relationships with potential data center outsourcing partners. (EGUIDE) VIEW ABSTRACT | GO TO

AOL transformed finance and administration services, improving efficiency and cutting costs by Hewlett-Packard Limited January 2012 - (Free Research) This case study details how HP's Finance & Administration (F&A) services helped AOL Inc. succeed. Read on to learn more about HP's F&A services. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

2011–2012 IT Budget Benchmarks by ComputerWeekly.com November 2011 - (Free Research) The Corporate Executive Board IT Budget Benchmarking Survey assess IT spending,  staffing, and outsourcing levels at more than 175 organizations globally, representing roughly US$38 billion in IT spend. Download for the latest IT budget trends. (IT BRIEFING) VIEW ABSTRACT | GO TO

10 Security Concerns for Cloud Computing by Global Knowledge March 2010 - (Free Research) Read this paper to learn the many benefits of cloud computing as well as the 10 security concerns that need to be addressed when considering moving critical applications and sensitive data to public and shared cloud environments. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Increasing Return on Investment with Data Services by Oracle Corporation August 2008 - (Free Research) As the number of applications generating data increases, so does an organization's need to give users access to that data through a unified system compatible with multiple interfaces. Oracle Data Service Integrator is a solution that allows organizations to build data services that unify business processes for improved customer service. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Five Easy Steps to Optimizing Your IT Services by CA Technologies. December 2011 - (Free Research) IT service management is filled with complexity due to outsourcing, cloud technologies and customer demands. Watch this webcast to uncover 5 strategies for optimizing your IT services and improving business process management. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Tackling the five greatest challenges of cloud service sprawl by CA Technologies. December 2011 - (Free Research) The increased use of outsourcing and cloud computing coupled with the rising complexity of internal services have all made the ability to manage IT services—both those provided in-house and outsourced—central to business success. Inside this white paper, learn how to effectively manage IT services for optimal business support. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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