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Cricket Communications Turns to Splunk for Assuring Automated Service Management by Splunk February 09, 2012 - (Free Research) Keeping up with a quickly expanding business is difficult if you do not have the right tools. Read on to learn how Cricket Communications handled its growing business' operations with an enterprise application, data and operational management system. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Global Cloud Computing Adoption: Transformation Is In The Air by VMware, Inc. February 25, 2011 - (Free Research) This paper analyzes the benefits and drawbacks of outsourcing cloud services, examines the business benefits and risks, and provides the steps you should take for a successful implementation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Transform your Service Organization Into a Performance-Driven Leader by ViryaNet Ltd (E-mail this company) January 23, 2012 - (Free Research) This white paper explains how you should balance customer service and organization efficiency by using performance data. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Analytics Clients Build a Smarter Planet by IBM November 18, 2011 - (Free Research) This brief video shoes how predictive analytics benefits Arvato Services, Yamaha Motor Europe, Banco Itau Argentina, Avis Europe and other organizations. For example, Avis Europe uses IBM predictive analytics to drive highly personalized e-mail campaigns based on detailed customer profiles. (VIDEO) GO TO

Strategy Guide to Business Risk Mitigation for Financial Services by Intel and HP March 22, 2011 - (Free Research) Although disaster recovery is an important consideration for all companies, it's especially so for financial institutions. Even the briefest interruptions can have a major impact on revenue, operations and reputation. Read this paper for the necessary steps of disaster preparedness. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

2011–2012 IT Budget Benchmarks by ComputerWeekly.com November 21, 2011 - (Free Research) The Corporate Executive Board IT Budget Benchmarking Survey assess IT spending,  staffing, and outsourcing levels at more than 175 organizations globally, representing roughly US$38 billion in IT spend. Download for the latest IT budget trends. (IT BRIEFING) VIEW ABSTRACT | GO TO

CW+ Exclusive EquaTerra research: Taking the pulse of the European outsourcing market by ComputerWeekly.com July 15, 2010 - (Free Research) EquaTerra is pleased to offer to Computer Weekly readers a custom, European focused edition of the results from its 2Q10 EquaTerra global business and information technology (IT) services Pulse survey. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Improving Service in Volatile Markets by Microsoft September 2008 - (Free Research) To get leaner and more cost-efficient, many automotive and industrial manufacturers are working to improve their systems and processes. (WHITE PAPER) GO TO WHITE PAPER

The Fast Track to Service Management Success: Software as a Service by CA Technologies. September 2008 - (Free Research) This paper begins with a discussion of the challenges that SMBs face in managing and supporting the IT solutions they need to run their businesses and examines the obstacles they face trying to effectively meet service management objectives. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Intuit QuickBase: Increase Visibility with Web-based Project Management by Intuit QuickBase Web-based QuickBase from Intuit offers a refreshingly powerful, flexible and affordable solution for busy teams to better manage projects, information and processes. With QuickBase, you can get and keep everyone -- team members, clients, vendors, freelancers -- on the same page with better visibility and accountability for everyone.  (ASP) GO TO DETAILED REPORT

Microsoft MS Dynamics Partner Industry Supplement: Efficient Methods for IEM by Microsoft September 2008 - (Free Research) To compete head on, industrial equipment manufacturers are adopting new software and business processes that can help them reduce costs and raise margins while satisfying customer demands. (WHITE PAPER) GO TO WHITE PAPER

Virtual Support Networks: Ten Tips for Delivering Managed Services to On-Site Systems by CA Technologies. September 2008 - (Free Research) In late 2004 and early 2005, DB Kay & Associates conducted a market survey to uncover the best practices for deploying Virtual Support Networks. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Mobile Solutions for Increasing Sales Productivity and Revenue by Sybase, Inc. March 2010 - (Free Research) The most effective sales are face-to-face sales, yet sales representative only spend 26% of their time selling face-to-face. The rest of their time is taken up with administrative tasks, prep and travel. Learn how Sybase Mobile Solutions for SAP can increase sales productivity and bring the advantages of business mobility to your organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Measuring the True Business Benefits of Web Collaboration by CA Technologies. September 2008 - (Free Research) This paper examines the key communications challenges faced by organizations today and how web collaboration is delivering the right tools to help organizations meet their growth objectives. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Creating Business Value with Communication-Enabled CRM Processes by SAP America, Inc. September 2008 - (Free Research) In this paper learn how companies can overcome the limitations in marketing, sales, and service processes by pursuing communication-enabled business processes (CEBPs)–enabled by communication systems that are integrated with business applications. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Decision Services: The Next SOA Challenge by ILOG, an IBM Company April 2008 - (Free Research) This white paper discusses the issues associated with decision services in an SOA strategy, highlighting how business rule management systems can be used to overcome these challenges. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Rules Management: Meeting Evolving Business Requirements by ILOG, an IBM Company April 2008 - (Free Research) This white paper discusses a set of tools for effective business rule management. Learn how to author, deploy and manage critical business rules with greater speed and efficiency. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Back Office Outsourcing and Investment Reporting - A Guide for Investment Advisors by Advent Software, Inc January 2006 - (Free Research) In investment reporting, customers expect detailed reports of irreproachable accuracy, delivered with no delay or excuses. This whitepaper will serve as as a guide for Investment Advisors. (WHITE PAPER) GO TO WHITE PAPER

Article: How end-to-end services can transform Oracle environments by Dell, Inc. April 2011 - (Free Research) The creation of the Dell Services Oracle Practice builds on the long and successful relationship between Dell and Oracle - a collaboration that can offer significant benefits to organizations running Oracle software on Dell hardware. Read this article for more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Prescription for Growth by Dell | EqualLogic December 2008 - (Free Research) Dell storage helped Navicure reduce disaster recovery site deployment time by 75 percent and automated the planning, testing, and deployment of a disaster recovery solution using VMware® SRM software and Dell EqualLogic SRM Adapters. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

IT Must Innovate to Meet Rising Business Expectations by Centennial-Software July 2008 - (Free Research) Meeting business expectations can be tough, especially when trying to keep up with the dynamics of the IT industry. This white paper outlines today's top five ways to jumpstart your unified infrastructure management approach. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

New CA Application Performance Management Flash Demo by IBM June 2008 - (Free Research) Traditional, manual intensive approaches to application performance management are no longer adequate. In this demo watch the proactive solution set of CA Mainframe Application Performance Management (DEMO) VIEW ABSTRACT | GO TO DEMO

Server Selection for Production-Level Virtualization Environments by LEGACY - DO NOT USE - Insight and Sun Microsystems, Inc July 2008 - (Free Research) This document reviews actions that IT managers can take to improve overall server performance within their IT environment, and discusses how to go about selecting servers for large-scale virtualized environments. (E-LEARNING TUTORIAL) VIEW ABSTRACT | GO TO E-LEARNING TUTORIAL

Microsoft Exchange Server: To Outsource or Not to Outsource by Bsafe Information Systems November 2008 - (Free Research) Microsoft Exchange Server can bring to your company but the internal deployment delays, administrative complexity and cost of Exchange just isn’t practical. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

White Paper: Think Integration - Eliminate Frustration by Microsoft September 2008 - (Free Research) Learn more about how integrated business solutions offer productivity, performance, and profits to services organizations. (WHITE PAPER) GO TO WHITE PAPER

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