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Business Process Management (BPM) | Business Intelligence Solutions | Customer Relationship Management (CRM) | Customer Experience Management (CEM) | Customer Interaction Management | Customer Service (General) | Customer Information Management/ Customer Databases | Customer Data Integration | Service Oriented Architecture (SOA) | Enterprise Resource Planning (ERP)

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No Paper Weight - IT Briefing by IBM January 2007 - (Free Research) Organizations face a tremendous challenge in meeting the many different regulatory compliance issues driven by legislation, auditors and litigation. (WHITE PAPER) GO TO WHITE PAPER

Using Configuration Audit & Control to Meet Compliance and Improve Operations by Tripwire, Inc. September 2008 - (Free Research) CAPITAL Card Services wanted a solution that could help automate compliance, improve best practices and reduce unplanned work to meet this requirement it turned on to Tripwire as a result Capital was able to reduced unplanned work by 75%. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Six Secrets to 24x7 Exchange Availability by Marathon Technologies September 2009 - (Free Research) The following six secrets to 24x7, disaster-tolerant Exchange will show you how to implement an Exchange environment with zero lost data and continuous application availability—with no IT intervention—in the event of a disaster. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Value of Sterling Commerce Managed Services for B2B Integration by Sterling Commerce September 2009 - (Free Research) Increasing cost controls and unpredictable cost increases are leading many enterprises to rethink how they support their business-to-business (B2B) operations. As a result, many enterprises are choosing to outsource B2B integration by partnering with a managed services provider. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Computing as a Service- New Models for Scaling your Online Business by Rackspace Hosting & Limelight Networks September 2009 - (Free Research) Learn how service-based solutions can bring flexibility and lower costs to your IT infrastructure. Find out how to maximize your organization's resources and quickly scale your infrastructure to meet the demands of expanding global online audiences. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

The Critical Role of Data Loss Prevention in Governance, Risk and Compliance by Mimecast August 2009 - (Free Research) Email has become a critical business tool, but it is also the easiest way for information to escape from the confines of a business. Learn why email Data Leak Prevention is critical to safeguard the information that is inside your network. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Pocket eGuide - Stretching the Security Dollar: 4 Necessary Questions for your Managed Services Provider by AT&T Corp October 2009 - (Free Research) The idea of using a managed security services provider (MSSP) to stretch your security dollar may sound appealing. MSSPs bring enterprise-class security into the midmarket price range. However, there are several important security issues to consider before diving in head first. Read this E-Guide to learn more about these security issues. (EGUIDE) VIEW ABSTRACT | GO TO

Creating a Case for Accounts Payable Automation in SAP® Systems: Streamlining Cost Containment and Maximizing Cash Flow by Dolphin Corporation October 2009 - (Free Research) This whitepaper discusses best practices options and a solid approach to implementing solutions for automating and optimizing Accounts Payable in the SAP environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How 4 Companies Saved by Moving to the Cloud by NetSuite October 2009 - (Free Research) This paper presents 4 customer success stories of how a change to NetSuite improved efficentcy as well as the bottomline. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Service Level Monitoring: Real-Time Visibility and Reporting for Mission-Critical IT by Dorado Software November 2008 - (Free Research) Dorado Software recently introduced Redcell OpsCenter 6.1 platform and Redcell Advanced Monitors to help you visualize, clarify and monitor IT resources and the network fabrics that bind them. This paper explores these new capabilities and how they uniquely position Dorado Software customers for the benefits of an SLA‐oriented management approach. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Open, Manage, and Accelerate SSL Encrypted Applications by Blue Coat September 2007 - (Free Research) Enterprise users and their data have never been further apart. Business pressures that keep employees out of headquarters and close to customers and partners have met head-on with other drivers that are bringing far flung servers back to the datacenter. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Sterling Commerce: Managed Services by Sterling Commerce September 2009 - (Free Research) Sterling Commerce Managed Services include Business-to-Business (B2B) integration solutions, allowing trading organizations to interact with each other across a secure network. Long considered as only appropriate for large organizations, Sterling Commerce Managed Services provide organizations of all sizes with the ability to trade and collaborate. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Business Value of Intelligent Tiered Storage by Hitachi Data Systems September 2009 - (Free Research) Tiered storage is one of those things that is a means to an end—and not an end in itself. The reason is a matter of economics. Read this paper and find out why. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

N-central 6.7 by N-able Technologies August 2009 - (Free Research) N-central FREE for one year. Add the #1-rated Network and Systems Management Software to your business for FREE. No charge. No strings. No worries. N-able Technologies is offering you a free one-year subscription to our #1-rated N-central network and systems management software. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

The Critical Need for Encrypted Email and File Transfer Solutions by PGP Corporation July 2009 - (Free Research) Read this white paper for a discussion of the key issues related to encryption for both email and file transfer systems, some of the leading statutes that require sensitive content to be encrypted, and suggestions for moving forward with encryption. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Email As Part Of A Business Continuity Strategy: Why Always-On-Business Requires Always-On-Email by Mimecast August 2009 - (Free Research) The modern organization has email at the heart of its communications and business processes. This makes it critical to minimize both the downtime and loss of email upon the outset of a business continuity event. Maintaining access to email while upholding risk mitigation and compliance is a challenging endeavor. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Drive Real-World Business Processes with Microsoft Dynamics CRM by Microsoft September 2009 - (Free Research) Watch this webcast to learn how Microsoft Dynamics CRM can help you develop and strengthen profitable customer relationships. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Taking Relationship Management to a New Level with Microsoft Dynamics CRM by Microsoft September 2009 - (Free Research) Join Microsoft Dynamics CRM technology evangelist Phillip Haase in this webcast to learn about the Microsoft strategy and investments in enterprise CRM solutions and to understand how these solutions address the requirements for users, management, and IT. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Using Microsoft Dynamics CRM and the Federated Model for Consolidated Pipeline Forecasting and Reporting by Microsoft September 2009 - (Free Research) View this webcast to learn how the federated model can help business units operate customized CRM systems while synchronizing to a central application. We explore how the server stores enterprise-pertinent information from all CRM systems, thus supporting executives responsible for achieving overall sales goals. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Driving Business Process Productivity by Tuning Your Customer-Centric Business Processes for Profit by Microsoft September 2009 - (Free Research) This webcast demonstrates how Microsoft Dynamics CRM can be used to capture and manage structured and unstructured sales and marketing customer data within a single, integrated system can help increase your organization's return on investment. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Microsoft Dynamics RoleTailored Business Productivity: "Software Designed for Your People" by Microsoft March 2007 - (Free Research) By automating and streamlining financial, customer relationship and supply chain processes, Microsoft Dynamics brings together people, processes and technologies, increasing the productivity and effectiveness of the business, and helping drive business success. Explore the Microsoft Dynamics Customer Model and how it's reflected in this software. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Optimize Customer Experience to Achieve Competitive Advantage by Wipro Technologies October 2009 - (Free Research) Outsourcing Center and Wipro performed a survey that aimed to gauge how banking institutions are doing with their customer experience initiatives. While not a complete picture of how these financial institutions are progressing with their customer experience efforts, survey results point to some general trends and beliefs in this important area. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Online data backup and recovery tips for SMBs by 3X Systems October 2009 - (Free Research) Online backup is an effective solution for SMBs, which are often challenged by many of the same data management issues larger companies face. This podcast covers various aspects of online backup services, how to evaluate your needs, what to look for given your backup requirements, and how to decide if a combined backup/DR plan is right for you. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Surviving and Thriving in the Customer-Driven Age by Oracle Corporation September 2008 - (Free Research) The customer-driven age is upon us and succeeding in this environment requires a new set of goals and a new set of tools. Learn how CRM is the catalyst to transform organizations, empower employees and capitalize on new market opportunities. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Increasing ROI with Data Services by Oracle Corporation August 2008 - (Free Research) This white paper will address data services implementation and the role of Oracle Data Service Integrator in that process. It will describe the technical benefits of a data services implementation within the context of initiatives to promote business process management (BPM), service-oriented architecture (SOA), portal projects, and BI. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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