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Real World Performance Testing for Dynamic Web Applications by Akamai Technologies
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June 2006 - (Free Research) Akamai Technologies, Inc. commissioned the Tolly Group to benchmark the performance of the company's Web Application Accelerator and Dynamic Site Accelerator, managed services that promise to accelerate Web-based enterprise-class content and business processes on a global scale.
Astea Alliance Service Management Suite by Astea International Inc.
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Astea Alliance service management suite integrates & optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, & Sales & Marketing. Astea helps organizations maximize the value of their service operations by providing comprehensive, cost-effective solutions that optimize the service enterprise.
The IT Guidebook to Evaluating Hosted Exchange Providers by 123Together
June 2008 - (Free Research) This paper provides you with the information you will need when speaking with hosted Exchange providers to ensure that you select a provider who is reputable and will recommend a solution that will help increase your corporate profitability and success.
2005 Trends & Directions in Web-Based Support by CRMindustry.com
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June 2005 - (Free Research) While there's a wealth of rich, increasingly comprehensive technologies available enabling businesses to drive toward true service and support optimization, this paper discusses the decision to deploy and across what channels should depend on a strategy based on clearly defined goals.
IT HelpDesk Solution by Extraview Corporation
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ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers.
Customer Support Solution by Extraview Corporation
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As a leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution features comprehensive customer support management functionality based on the ExtraView platform.
The Many Faces of Single Sign On by Quest Software, Inc
May 2008 - (Free Research) Single sign-on is an example of something that everybody wants, but nobody ever really totally achieves.
Microsoft Windows SharePoint® Hosting Services by USA.NET
February 2008 - (Free Research) The creation and navigation of workspaces is simple as SharePoint provides easy-to-use templates, professional looking site themes, and the ability to rearrange site navigation from within the browser.
A Business Case for Hosted Microsoft Exchange Email and Mobile Messaging by USA.NET
January 2008 - (Free Research) SMBs need the benefits of feature rich, secure and reliable "big enterprise" messaging solutions, but without the complexity. Learn how to achieve anytime, anywhere access and real-time collaboration tools without the hassle of an in-house system.
Parature's Online Customer Service Software & Solutions by Parature Inc.
Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they support their customers while significantly reducing costs.
Managed Services: Outsourcing Your EDI Operations by Inovis USA, Inc
Businesses in your industry are faced with strong cost-containment pressures. In addition, you’re deploying scarce IT resources to maintain software and infrastructure in order to conduct business with an ever-evolving trading partner community.
On-Demand Support Software by Parature Inc.
Parature eTicket enables your customers to submit support tickets through your customer service or help desk websites, and enables your support team to track, route and manage customer tickets. As a result, your customer support team will provide efficient, superior customer service, resulting in satisfied and loyal customers.
Developing a Business Continuity Strategy by CDW Corporation
March 2008 - (Free Research) This white paper discusses the technologies and techniques necessary for an optimized business continuity strategy.
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