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The IT Guidebook to Evaluating Hosted Exchange Providers by 123Together
June 2008 - (Free Research) This paper provides you with the information you will need when speaking with hosted Exchange providers to ensure that you select a provider who is reputable and will recommend a solution that will help increase your corporate profitability and success.
Overcoming Web 2.0 Challenges Through Load Testing by Keynote Systems
July 2008 - (Free Research) Keynote LoadPro is an outsourced Web load testing service. Expert consultants test your site with real-world Internet traffic and uncover performance problems long before they impact your business.
Growing Market Share in a Highly Competitive Financial Services Industry by Keynote Systems
February 2008 - (Free Research) Financial services organizations strive to retain existing customers and attract new ones, many are introducing new, enhanced services over the Web. Ensure you are providing the best possible experience by focusing your SLM processes on the end user.
Using Web-based Support Tools to Improve Customer Service by CRMindustry.com
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June 2007 - (Free Research) The Web has been the focus for some time of businesses looking to improve processes and deploy technologies surrounding service delivery. Learn how Service-centric organizations have already integrated their in-house service and support applications to improve customer interaction on the web.
Supportindustry.com 2006 Service and Support Metrics Survey by CRMindustry.com
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March 2006 - (Free Research) In March 2006, SupportIndustry.com conducted a survey of high-level executives representing a range of industries. The data gathered provides valuable insight into a range of issues and challenges important to service and support executives. Read our fourth annual report covering trends in service and support.
The Role of Web-Based Self-Service in the Support Organization by CRMindustry.com
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October 2005 - (Free Research) Web-based self-service has evolved as a way for customers to address their own problems and handle tasks that traditionally have been managed by a call center or help desk. Itâs not just a means for deflecting calls from live agents, but it is also viewed as a way for businesses to differentiate themselves and deepen relationships with customers.
2005 Trends & Directions in Web-Based Support by CRMindustry.com
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June 2005 - (Free Research) While there's a wealth of rich, increasingly comprehensive technologies available enabling businesses to drive toward true service and support optimization, this paper discusses the decision to deploy and across what channels should depend on a strategy based on clearly defined goals.
Hosted CRM vs. In-House: Which Direction Should Your Company Take? by CRMindustry.com
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January 2005 - (Free Research) One of the most animated arguments over the last couple of years has centered on whether to deploy CRM technologies in-house or "rent" them, outsourcing their implementation to an application service provider. Whatever options customers choose, CRM deployments are moving beyond the less-than-stellar early years to deliver some real, provable ROI.
Workforce Management: Optimizing Performance for Superior Customer Service by CRMindustry.com
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March 2004 - (Free Research) Of the myriad pressures faced by call center managers in today's customer-centric business environments, staffing remains the most challenging. It's no wonder that up to 75% of call center costs revolve around personnel. These challenges are forcing contact center managers to seriously consider the way they manage their workforces.
FirePass SSL VPN Controllers for Secure Remote Access by F5 Networks
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FirePass SSL VPN controllers provide secure access to corporate applications and data using a standard Web browser. FirePass 4100 or 4300 units can be clustered to support large-scale deployments. For high-performance, large-scale clustering, customers can leverage integration with F5's BIG-IP products by offloading SSL termination to BIG-IP.
Green-Purchasing Initiatives Research Brief: Is IT Thinking Green? by Citrix Online - GotoMyPC
July 2008 - (Free Research) Organizations large and small are beginning to take a closer look at their environmental impact. Savvy company leaders understand that business practices have to evolve to protect the planet's sustainability as well as the long-term interests o…
Turn a Limited VPN Connection into Anytime, Anywhere Remote Access by Citrix Online - GotoMyPC
July 2008 - (Free Research) Watch this on-demand Webcast to explore how organizations can increase employee productivity by providing secure remote access via Citrix® GoToMyPC® Corporate. Hear Lisa Phifer, VP Core Competence, discuss how this simple remote…
How Does Your IT Help Desk Measure Up? by Citrix Online-GotoAssist
July 2008 - (Free Research) Effective and efficient IT operations are the “table stakes” for IT-business groups’ relationships -- they’re taken for granted by user groups but are glaring when absent.
How to Calculate the ROI of Remote Support by Citrix Online-GotoAssist
July 2008 - (Free Research) Remote support platforms offer a compelling ROI story, with impacts to multiple core metrics such as first contact resolution, incident handling time and customer satisfaction.
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