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Running A Fully Controlled Windows Desktop Environment with Application Whitelisting by Bit9, Inc. June 09, 2009 - (Free Research) Getting control over desktop PCs is fast becoming a major strategic objective of CIOs and IT departments. This whitepaper will discuss “The Five Elements of Desktop Control” and how each are required in order to fully realize the benefits of a controlled environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Accelerated Process Development and Execution in Large IP Service and Network Migration Programs by Alcatel-Lucent March 26, 2009 - (Free Research) The lessons from this whitepaper are applicable to a wide array of IP transformation programs and technically complex change management projects. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Secure Internet Single Sign-On (SSO) 101 by Ping Identity Corporation June 08, 2009 - (Free Research) Written for anyone interested in understanding how secure Internet SSO works, this white paper explores the limitations of current SSO implementations outside of a single security domain (including identity and access management systems and open source development) and introduces standalone secure Internet SSO as a solution. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Open Source in the Next Computing Wave by Red Hat January 09, 2009 - (Free Research) The current economic climate is forcing more systematic thinking about costs in general, including those associated with overall complexity and the security and resiliency of large distributed infrastructures. These trends intersect in powerful ways; a new wave of computing is gathering momentum as a result. And open source is playing a major role. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Observe IT Pro 4.0.3 - Free Software for Recording & Replaying Terminal and Citrix Sessions by Observe IT April 07, 2009 - (Free Research) Organizations today are using offshoring and outsourcing to reduce operating expenses. These 3rd party vendors need remote access to your network. You need to know exactly what they are doing and make sure they meet security and compliance policy. (DOWNLOAD) VIEW ABSTRACT | GO TO DOWNLOAD

10 Hot Skills for 2009 by Global Knowledge May 01, 2009 - (Free Research) With spending on cost-saving technologies such as virtualization rising, and the maintenance of networking and enterprise Microsoft software keeping IT professionals constantly in demand, here's our top 10 hot skills that will take us from a down economy and beyond. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Citizant Enhances IT Flexibility and Scalability by Creating a Virtualized Dell Infrastructure by Dell and VMware March 02, 2009 - (Free Research) Read this case study to learn how the Citizant IT group worked with Dell to design a virtualized IT infrastructure that includes VMware virtualization software to accommodate business growth, enhance IT flexibility, and improve worker productivity by creating a virtualized infrastructure in-house. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Using SLAs to Gain a Competitive Advantage by Blue Coat December 28, 2008 - (Free Research) This whitepaper will discuss these managed service trends and challenges, and will identify the steps to success to meet customers. Escalating application and security requirements. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Survey for IT Pros: Offer Insight Into the Creation and Development of IT Products by ZoomPanel January 06, 2009 - (Free Research) Your voice is instrumental in helping to define the creation and development of the products and services you use daily. This online survey is for IT pros to share their opinions on key tech products and industry trends. (ASSESSMENT TOOL) GO TO

Introduction to Blackberry® Java® Development by BlackBerry January 12, 2009 - (Free Research) The Blackberry® Java® Development Environment (BlackBerry JDE) is a fully integrated development environment and simulation tool for building Java Micro Edition (Java ME™) applications for Java-based Blackberry® smartphones. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Business Intelligence for the Health Care Industry: Actionable Insights for Business Decision Makers by SAP America Inc January 23, 2009 - (Free Research) Hospitals from across the world are facing increased pressure to improve operations from multiple directions. What is needed is a new generation of business intelligence (BI) tools and applications designed with the health care sector in mind, capable of integrating cross and inter-departmental processes and information. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Streamlining Offshore Java™ Development by Embarcadero Technologies, Inc. April 01, 2009 - (Free Research) Software development work is increasingly being off-shored or outsourced as companies try to reduce costs in efforts to remain competitive. However, these solutions have issues and challenges that can ultimately end up costing a company more money in the long run. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Intelligent Services Edge -- Driving Service Innovation with Versatile Edge Routing Platforms by Juniper Networks, Inc. January 02, 2009 - (Free Research) Service providers are not seeing the increase in profitability that you might expect from recent traffic growth. The competition is fierce and requires service providers to constantly reinvest in their network infrastructure. Read this paper to learn how Juniper can help reduce the cost and increase the efficiency of these investments. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Driving Revenue and Increasing Value with Application Performance Management by Blue Coat December 22, 2008 - (Free Research) As a leading provider of solutions for Service Providers, Blue Coat appliances give you the visibility, acceleration and security needed for optimizing your network. Read this e-book to learn how Blue Coat gives you the control you need to deliver a whole set of new managed services for your business and consumer customers. (EBOOK) VIEW ABSTRACT | GO TO

Optimizing Managed Service Delivery With Secure Application Acceleration by Blue Coat December 30, 2008 - (Free Research) This whitepaper will examine the trends and challenges associated with web-based services and MSPs, and will identify the best way to optimize network and application performance and security. We will look at today's best practices and examine how Blue Coat Systems is addressing requirements with an integrated solution. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Solution Brief: Building MPLS+ Managed Services by Blue Coat June 01, 2009 - (Free Research) Read this paper to read about the breadth of technologies Blue Coat offers in a single platform that enable service providers to differentiate their MLPS solution. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

Differentiation through Service Excellence Driving Customer Loyalty and Service Profitability by SAP America Inc September 2008 - (Free Research) The importance of achieving service excellence is growing. Products are increasingly becoming commodities, and CEOs are recognizing that first-rate service is crucial to enhancing customer satisfaction. This paper explores the crucial links between customer service and customer satisfaction. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cloud Computing - Latest Buzzword or a Glimpse of the Future? by Google February 2009 - (Free Research) This paper provides a snapshot of what is happening in the arena of cloud computing. What are the benefits? Why are businesses embracing it? What does it mean to a business owner or executive? How does it affect the workplace? What are the payoffs and the pitfalls? Is it really ready for "prime time"? (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Global Delivery: A Course to High Performance in a Multi-Polar World by Accenture February 2009 - (Free Research) To fully exploit the opportunities offered by the multi-polar world, multinationals and public sector organizations must successfully create a global delivery strategy, and tap into specialized industry. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Selecting a SAP Managed Hosting Provider: Trends and Myths by Freudenberg IT June 2009 - (Free Research) Bill Martorelli, principal analyst for Forrester Research, discusses trends in the SAP managed hosting arena, myths about SAP managed hosting, and gives advice on creating RFPs and negotiating SLAs. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Creating a Win-Win for Call Center Outsourcers and Their Customers by Cicero Inc. June 2009 - (Free Research) This paper examines how Business Process Outsourcers (BPO) are using Desktop Integration to address some of the business and technical challenges facing Outsourcers in today's difficult economic environment. Learn how outsourcers are using desktop integration to streamline workflows, improve service levels, reduce costs, plus much more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Numara Track It! - Change Management Webinar by Numara Software June 2009 - (Free Research) The Numara Track It! helpdesk/ asset management solution offers a fully integrated “Change Management” module that provides flexibility for seamless upgrades of services - hardware and software. Watch this webinar to learn how this comprehensive solution tool allows anyone to manage change from any location without the cost of... (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Five Steps to Secure Internet Single Sign-On (SSO) by Ping Identity Corporation June 2009 - (Free Research) This white paper describes why and how any organization can implement secure Internet single sign-on, which provides for the portability and interoperability of identity information across organizational boundaries. Read this white paper to learn the five steps to secure internet single sign-on. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Location Evaluation Factors for Offshore Outsourcing: the Promise and the Peril by Accenture May 2009 - (Free Research) In this webcast, Ben Trowbridge, CEO of Alsbridge, Inc. discusses many of the factors that go into evaluating and choosing offshore outsourcing locations. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Preparing for Cloud Computing: The Managed Services Revolution by CA November 2008 - (Free Research) This paper explores the drivers for cloud computing, especially for communications service providers, and looks at the challenges that cloud computing infrastructures must address and key management components providers need to put in place. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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