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Supply Chain Collaboration: The Key to Success in a Global Economy by SAP America Inc January 2007 - (Free Research) Learn how you can transform traditional supply chains from linear, sequential processes into adaptive supply chain networks. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Differentiation through Service Excellence Driving Customer Loyalty and Service Profitability by SAP America Inc September 2008 - (Free Research) The importance of achieving service excellence is growing. Products are increasingly becoming commodities, and CEOs are recognizing that first-rate service is crucial to enhancing customer satisfaction. This paper explores the crucial links between customer service and customer satisfaction. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Service Delivery Innovation: Creating Client Value and Enhancing Profitability by SAP America Inc January 2007 - (Free Research) This paper reviews the forces that affect the professional services market today, defines and explains the main pillars of service delivery innovation, and reviews the benefits firms derive from service delivery innovation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Still Struggling to Reduce Call Center Costs without Losing Customers? by SAP America Inc February 2008 - (Free Research) Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enable Project-Centric Manufacturing with Business Software by IFS June 2008 - (Free Research) Project-centric manufacturing business models that involve outsourcing and short product lifecycles expose manufacturers to a number of risks they were not vulnerable to previously. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Empowerment as a Growth Strategy: How Empowering Customer-facing Employees Leads to Extraordinary Results by Oracle Corporation September 2007 - (Free Research) Discover how empowering key customer-facing employees is the new path to achieving extraordinary, sustainable results. Read this white paper to learn four best practices on how establish an employee empowerment strategy. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Labor Planning and Budgeting for Retail Workforce Agility by Infor December 2008 - (Free Research) This paper outlined the right workforce labor budgeting and planning solution which will link retail operational processes with corporate financial and strategic decisions to close the workforce supply loop. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Ensuring Enterprise-Wide Compliance by Infor December 2008 - (Free Research) A key element of any labor compliance program is improving the accuracy, auditability, and consistency of workforce management processes-employee forecasting and scheduling, time and attendance, and workforce reporting. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IPControl - automated IP Address Management & DNS/DHCP server configuration by BT Diamond IP IPControl is a next-generation software system that enables service providers and enterprises to dramatically improve their IT infrastructure operational efficiency and service levels by automating IPAM and DNS/DHCP server configuration.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

How Service Providers Can Offer Premium Services and Increase Revenue by Effectively Managing VPNs by CA December 2007 - (Free Research) In this paper, CA SPECTRUM can manage the complexities of MPLS VPN services, enabling service providers to take advantage of this growing market opportunity. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Preparing for Cloud Computing: The Managed Services Revolution by CA November 2008 - (Free Research) This paper explores the drivers for cloud computing, especially for communications service providers, and looks at the challenges that cloud computing infrastructures must address and key management components providers need to put in place. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Achieving SaaS Security with LiveVault® Online Server Backup by Iron Mountain Digital September 2008 - (Free Research) This paper addresses the major concerns you should consider when selecting an online backup service and demonstrates how LiveVault Service address each. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Data Loss = Big Money Loss: Get Enterprise Security Baked In by Iron Mountain Digital September 2008 - (Free Research) How do you now the data you store offsite is secure? This paper examines many of the issues you need to need to be aware of if you're considering using outside parties to house your sensitive data. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Future Carrier Network: Adopting New Outsourcing Business Models by Alcatel-Lucent November 2008 - (Free Research) This paper is meant to help operators embrace a new strategy for differentiating and competing successfully in a market characterized by flux. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Reduce Your Telecom and IT Costs with a New Speech-Driven, Mobile Call Center Solution by Nuance December 2008 - (Free Research) This new mobile call center can help you eliminate the need to maintain directories and to add voice mail ports. Join this podcast to learn more about a solution that drastically reduces switchboard staffing costs and improves efficiency. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Webcast: Speech-Driven Packaged Applications Can Help Reduce Telecom and IT Costs by Nuance December 2008 - (Free Research) Join this webcast to learn more about a solution that drastically reduces switchboard staffing costs and improves efficiency. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Back Office Outsourcing and Investment Reporting - A Guide for Investment Advisors by Advent Software, Inc July 2008 - (Free Research) In investment reporting, customers expect detailed reports of irreproachable accuracy, delivered with no delay or excuses. This whitepaper will serve as as a guide for Investment Advisors. (WHITE PAPER) GO TO WHITE PAPER

10 Hot Skills for 2009 by Global Knowledge May 2009 - (Free Research) With spending on cost-saving technologies such as virtualization rising, and the maintenance of networking and enterprise Microsoft software keeping IT professionals constantly in demand, here's our top 10 hot skills that will take us from a down economy and beyond. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Driving Revenue and Increasing Value with Application Performance Management by Blue Coat December 2008 - (Free Research) As a leading provider of solutions for Service Providers, Blue Coat appliances give you the visibility, acceleration and security needed for optimizing your network. Read this e-book to learn how Blue Coat gives you the control you need to deliver a whole set of new managed services for your business and consumer customers. (EBOOK) VIEW ABSTRACT | GO TO

Using SLAs to Gain a Competitive Advantage by Blue Coat December 2008 - (Free Research) This whitepaper will discuss these managed service trends and challenges, and will identify the steps to success to meet customers. Escalating application and security requirements. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Optimizing Managed Service Delivery With Secure Application Acceleration by Blue Coat December 2008 - (Free Research) This whitepaper will examine the trends and challenges associated with web-based services and MSPs, and will identify the best way to optimize network and application performance and security. We will look at today's best practices and examine how Blue Coat Systems is addressing requirements with an integrated solution. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Solution Brief: Building MPLS+ Managed Services by Blue Coat June 2009 - (Free Research) Read this paper to read about the breadth of technologies Blue Coat offers in a single platform that enable service providers to differentiate their MLPS solution. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

Managed Services Delivery: From Packets to Applications by Blue Coat April 2009 - (Free Research) Check out this brief analyst report to learn how a comprehensive up-the-stack approach supports today's mission-critical enterprise networks and provides reliable, rapid response times for network-centric business practices and applications on a 24/7 basis. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

IT Briefing: Using Cloud Computing to Accelerate your UC Deployment by Smoothstone IP Communications June 2009 - (Free Research) In this IT briefing, Zeus Kerravala, SVP of Enterprise Research from Yankee Group, will define unified communications, provide an overview of cloud computing based UC services, describe the corporate benefits of cloud computing and provide practical advice for companies that want to explore this as a viable deployment option. (IT BRIEFING) VIEW ABSTRACT | GO TO

Why You Should Take a Holistic Approach to ITIL and Service Support by BMC Software, Inc June 2009 - (Free Research) In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality? Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach. This paper discusses the importance of taking a unified approach to service support management and... (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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