Managed Service Provider (MSP) | Internet Access | Identity Management/ User Provisioning | Endpoint Security | Content Delivery Networks/ Web Application Acceleration | Business Process Management (BPM) | Business Process Outsourcing | Network Management | Telecom Auditing and Expense Management | Enterprise Resource Planning (ERP)

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Sun™ Storage 7000 Unified Storage Systems and Wowza Media Systems by Sun Microsystems, Inc. May 01, 2009 - (Free Research) As the rise of video on demand outpaces core network capacity, providers must find new ways to deliver capacity and compute power more effectively. Server, storage, and software technologies from Sun and Wowza can be used together to change content delivery network deployment architectures. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

Secure Internet Single Sign-On (SSO) 101 by Ping Identity Corporation June 08, 2009 - (Free Research) Written for anyone interested in understanding how secure Internet SSO works, this white paper explores the limitations of current SSO implementations outside of a single security domain (including identity and access management systems and open source development) and introduces standalone secure Internet SSO as a solution. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Five Steps to Secure Internet Single Sign-On (SSO) by Ping Identity Corporation June 05, 2009 - (Free Research) This white paper describes why and how any organization can implement secure Internet single sign-on, which provides for the portability and interoperability of identity information across organizational boundaries. Read this white paper to learn the five steps to secure internet single sign-on. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Differentiation through Service Excellence Driving Customer Loyalty and Service Profitability by SAP America Inc September 2008 - (Free Research) The importance of achieving service excellence is growing. Products are increasingly becoming commodities, and CEOs are recognizing that first-rate service is crucial to enhancing customer satisfaction. This paper explores the crucial links between customer service and customer satisfaction. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT Briefing: Using Cloud Computing to Accelerate your UC Deployment by Smoothstone IP Communications June 2009 - (Free Research) In this IT briefing, Zeus Kerravala, SVP of Enterprise Research from Yankee Group, will define unified communications, provide an overview of cloud computing based UC services, describe the corporate benefits of cloud computing and provide practical advice for companies that want to explore this as a viable deployment option. (IT BRIEFING) VIEW ABSTRACT | GO TO

Presentation Transcript: Consolidating service platforms to reduce operations costs by Juniper Networks, Inc. May 2009 - (Free Research) This presentation transcript, taken directly from the webcast of the same name, talks about consolidating service platforms to reduce costs. It starts off by asking the obvious question: What is a service platform and why do I care? (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

The Intelligent Services Edge -- Driving Service Innovation with Versatile Edge Routing Platforms by Juniper Networks, Inc. January 2009 - (Free Research) Service providers are not seeing the increase in profitability that you might expect from recent traffic growth. The competition is fierce and requires service providers to constantly reinvest in their network infrastructure. Read this paper to learn how Juniper can help reduce the cost and increase the efficiency of these investments. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Services Access and Onboarding: The New Game for Network Operators by Alcatel-Lucent March 2009 - (Free Research) This paper examines: -Issues that are driving industry interest in services access and onboarding. -Factors that impact successful implementation. -Key business model considerations and how they impact the business, technical, operational, and partnership dimensions. -Steps that Network Operators can take to ensure they maximize the benefits. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Desktop Authority Password Self-Service Version 4.1.1 by ScriptLogic Corporation April 2009 - (Free Research) Desktop Authority® Password Self-Service™ provides an easy-to-use, robust system for allowing users to reset their own forgotten passwords or locked accounts, eliminating the biggest source of help desk calls. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Driving Revenue and Increasing Value with Application Performance Management by Blue Coat December 2008 - (Free Research) As a leading provider of solutions for Service Providers, Blue Coat appliances give you the visibility, acceleration and security needed for optimizing your network. Read this e-book to learn how Blue Coat gives you the control you need to deliver a whole set of new managed services for your business and consumer customers. (EBOOK) VIEW ABSTRACT | GO TO

Using SLAs to Gain a Competitive Advantage by Blue Coat December 2008 - (Free Research) This whitepaper will discuss these managed service trends and challenges, and will identify the steps to success to meet customers. Escalating application and security requirements. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Managed Services Delivery: From Packets to Applications by Blue Coat April 2009 - (Free Research) Check out this brief analyst report to learn how a comprehensive up-the-stack approach supports today's mission-critical enterprise networks and provides reliable, rapid response times for network-centric business practices and applications on a 24/7 basis. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Optimizing Managed Service Delivery With Secure Application Acceleration by Blue Coat December 2008 - (Free Research) This whitepaper will examine the trends and challenges associated with web-based services and MSPs, and will identify the best way to optimize network and application performance and security. We will look at today's best practices and examine how Blue Coat Systems is addressing requirements with an integrated solution. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Solution Brief: Building MPLS+ Managed Services by Blue Coat June 2009 - (Free Research) Read this paper to read about the breadth of technologies Blue Coat offers in a single platform that enable service providers to differentiate their MLPS solution. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

Analyzing the Total Cost of a Global Service Desk by CompuCom Systems, Inc. April 2009 - (Free Research) Do you know what it really costs to operation your Service Desk? If your organization has not addressed Total Cost of Ownership, you are probably experiencing out-of-control cost increases and reduced service quality for end-user support. Read this white paper to learn about CompuCom's Service Desk solution. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Evaluating the Advantages and Pitfalls of SAP Managed Hosting by Freudenberg IT June 2009 - (Free Research) In this webcast, you will learn what to look for in an SAP managed hosting provider -- including how to determine your organization's requirements and how to evaluate potential providers. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Selecting a SAP Managed Hosting Provider: Trends and Myths by Freudenberg IT June 2009 - (Free Research) Bill Martorelli, principal analyst for Forrester Research, discusses trends in the SAP managed hosting arena, myths about SAP managed hosting, and gives advice on creating RFPs and negotiating SLAs. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

IPControl - automated IP Address Management & DNS/DHCP server configuration by BT Diamond IP IPControl is a next-generation software system that enables service providers and enterprises to dramatically improve their IT infrastructure operational efficiency and service levels by automating IPAM and DNS/DHCP server configuration.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

How Service Providers Can Offer Premium Services and Increase Revenue by Effectively Managing VPNs by CA December 2007 - (Free Research) In this paper, CA SPECTRUM can manage the complexities of MPLS VPN services, enabling service providers to take advantage of this growing market opportunity. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Preparing for Cloud Computing: The Managed Services Revolution by CA November 2008 - (Free Research) This paper explores the drivers for cloud computing, especially for communications service providers, and looks at the challenges that cloud computing infrastructures must address and key management components providers need to put in place. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Achieving SaaS Security with LiveVault® Online Server Backup by Iron Mountain Digital September 2008 - (Free Research) This paper addresses the major concerns you should consider when selecting an online backup service and demonstrates how LiveVault Service address each. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Data Loss = Big Money Loss: Get Enterprise Security Baked In by Iron Mountain Digital September 2008 - (Free Research) How do you now the data you store offsite is secure? This paper examines many of the issues you need to need to be aware of if you're considering using outside parties to house your sensitive data. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Delivering Superior Customer Value in Communications Firms by SAP America Inc April 2009 - (Free Research) For communications companies - whether focused on telecommunications services or media content - these are challenging times. Markets are saturated with new offerings, and margins continue to diminish. In response, communications service providers (CSPs) are concentrating on improving offers of voice, content, and data services. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

THE NEW STRATEGIC PARTNERSHIP - Joining Capabilities to Cut Risk and Grow Customer Satisfaction by Wipro Technologies February 2009 - (Free Research) This paper explains how corporations are seeking a new, outcome-oriented architecture to support their technology needs, and they are undergoing a transition towards relying on customer satisfaction as the chief metric of success. This shift in corporate outlook offers a blueprint to BPO service providers for creating a responsive service model. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Accelerated Process Development and Execution in Large IP Service and Network Migration Programs by Alcatel-Lucent March 2009 - (Free Research) The lessons from this whitepaper are applicable to a wide array of IP transformation programs and technically complex change management projects. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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