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The Guru - Episode One: What's beyond Right Now? by Cisco Systems, Inc February 2008 - (Free Research) A new switch? Another new server? Four more contact center agents? The challenges facing a growing business seem unlimited. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

IP Telephony Manager: Phone Extensions, Phone Calls & Voice Quality by PROGNOSIS PROGNOSIS simplifies the task of managing large IP telephony deployments. It is ideally suited to global enterprises and large managed service providers. PROGNOSIS delivers real-time information about phone extensions, phone calls, voice quality, availability of the telephony service, and interconnections to telecommunications providers.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Multi-Vendor IP Telephony Management: Challenges and Solutions by PROGNOSIS May 2007 - (Free Research) An increasing number of enterprises are faced with the challenge of supporting and maintaining IP telephony systems from multiple IP-PBX vendors. This paper examines the increasing occurrence of these environments and the present day challenges of using multiple tools to manage them. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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