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Selecting a SAP Managed Hosting Provider: Trends and Myths by Freudenberg IT June 16, 2009 - (Free Research) Bill Martorelli, principal analyst for Forrester Research, discusses trends in the SAP managed hosting arena, myths about SAP managed hosting, and gives advice on creating RFPs and negotiating SLAs. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

IPControl - automated IP Address Management & DNS/DHCP server configuration by BT Diamond IP IPControl is a next-generation software system that enables service providers and enterprises to dramatically improve their IT infrastructure operational efficiency and service levels by automating IPAM and DNS/DHCP server configuration.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Preparing for Cloud Computing: The Managed Services Revolution by CA November 2008 - (Free Research) This paper explores the drivers for cloud computing, especially for communications service providers, and looks at the challenges that cloud computing infrastructures must address and key management components providers need to put in place. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Supply Chain Collaboration: The Key to Success in a Global Economy by SAP America Inc January 2007 - (Free Research) Learn how you can transform traditional supply chains from linear, sequential processes into adaptive supply chain networks. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Differentiation through Service Excellence Driving Customer Loyalty and Service Profitability by SAP America Inc September 2008 - (Free Research) The importance of achieving service excellence is growing. Products are increasingly becoming commodities, and CEOs are recognizing that first-rate service is crucial to enhancing customer satisfaction. This paper explores the crucial links between customer service and customer satisfaction. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Service Delivery Innovation: Creating Client Value and Enhancing Profitability by SAP America Inc January 2007 - (Free Research) This paper reviews the forces that affect the professional services market today, defines and explains the main pillars of service delivery innovation, and reviews the benefits firms derive from service delivery innovation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Still Struggling to Reduce Call Center Costs without Losing Customers? by SAP America Inc February 2008 - (Free Research) Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enable Project-Centric Manufacturing with Business Software by IFS June 2008 - (Free Research) Project-centric manufacturing business models that involve outsourcing and short product lifecycles expose manufacturers to a number of risks they were not vulnerable to previously. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Empowerment as a Growth Strategy: How Empowering Customer-facing Employees Leads to Extraordinary Results by Oracle Corporation September 2007 - (Free Research) Discover how empowering key customer-facing employees is the new path to achieving extraordinary, sustainable results. Read this white paper to learn four best practices on how establish an employee empowerment strategy. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Labor Planning and Budgeting for Retail Workforce Agility by Infor December 2008 - (Free Research) This paper outlined the right workforce labor budgeting and planning solution which will link retail operational processes with corporate financial and strategic decisions to close the workforce supply loop. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Ensuring Enterprise-Wide Compliance by Infor December 2008 - (Free Research) A key element of any labor compliance program is improving the accuracy, auditability, and consistency of workforce management processes-employee forecasting and scheduling, time and attendance, and workforce reporting. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Observe IT Pro 4.0.3 - Free Software for Recording & Replaying Terminal and Citrix Sessions by Observe IT April 2009 - (Free Research) Organizations today are using offshoring and outsourcing to reduce operating expenses. These 3rd party vendors need remote access to your network. You need to know exactly what they are doing and make sure they meet security and compliance policy. (DOWNLOAD) VIEW ABSTRACT | GO TO DOWNLOAD

Achieving SaaS Security with LiveVault® Online Server Backup by Iron Mountain Digital September 2008 - (Free Research) This paper addresses the major concerns you should consider when selecting an online backup service and demonstrates how LiveVault Service address each. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Data Loss = Big Money Loss: Get Enterprise Security Baked In by Iron Mountain Digital September 2008 - (Free Research) How do you now the data you store offsite is secure? This paper examines many of the issues you need to need to be aware of if you're considering using outside parties to house your sensitive data. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Future Carrier Network: Adopting New Outsourcing Business Models by Alcatel-Lucent November 2008 - (Free Research) This paper is meant to help operators embrace a new strategy for differentiating and competing successfully in a market characterized by flux. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Webcast: Speech-Driven Packaged Applications Can Help Reduce Telecom and IT Costs by Nuance December 2008 - (Free Research) Join this webcast to learn more about a solution that drastically reduces switchboard staffing costs and improves efficiency. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Back Office Outsourcing and Investment Reporting - A Guide for Investment Advisors by Advent Software, Inc July 2008 - (Free Research) In investment reporting, customers expect detailed reports of irreproachable accuracy, delivered with no delay or excuses. This whitepaper will serve as as a guide for Investment Advisors. (WHITE PAPER) GO TO WHITE PAPER

Solution Brief: Building MPLS+ Managed Services by Blue Coat June 2009 - (Free Research) Read this paper to read about the breadth of technologies Blue Coat offers in a single platform that enable service providers to differentiate their MLPS solution. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

Reduce Your Telecom and IT Costs with a New Speech-Driven, Mobile Call Center Solution by Nuance December 2008 - (Free Research) This new mobile call center can help you eliminate the need to maintain directories and to add voice mail ports. Join this podcast to learn more about a solution that drastically reduces switchboard staffing costs and improves efficiency. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Cloud Computing - Latest Buzzword or a Glimpse of the Future? by Google February 2009 - (Free Research) This paper provides a snapshot of what is happening in the arena of cloud computing. What are the benefits? Why are businesses embracing it? What does it mean to a business owner or executive? How does it affect the workplace? What are the payoffs and the pitfalls? Is it really ready for "prime time"? (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Evaluating the Advantages and Pitfalls of SAP Managed Hosting by Freudenberg IT June 2009 - (Free Research) In this webcast, you will learn what to look for in an SAP managed hosting provider -- including how to determine your organization's requirements and how to evaluate potential providers. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Presentation Transcript: Consolidating service platforms to reduce operations costs by Juniper Networks, Inc. May 2009 - (Free Research) This presentation transcript, taken directly from the webcast of the same name, talks about consolidating service platforms to reduce costs. It starts off by asking the obvious question: What is a service platform and why do I care? (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

Optimizing Managed Service Delivery With Secure Application Acceleration by Blue Coat December 2008 - (Free Research) This whitepaper will examine the trends and challenges associated with web-based services and MSPs, and will identify the best way to optimize network and application performance and security. We will look at today's best practices and examine how Blue Coat Systems is addressing requirements with an integrated solution. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT Briefing: Using Cloud Computing to Accelerate your UC Deployment by Smoothstone IP Communications June 2009 - (Free Research) In this IT briefing, Zeus Kerravala, SVP of Enterprise Research from Yankee Group, will define unified communications, provide an overview of cloud computing based UC services, describe the corporate benefits of cloud computing and provide practical advice for companies that want to explore this as a viable deployment option. (IT BRIEFING) VIEW ABSTRACT | GO TO

Analyzing the Total Cost of a Global Service Desk by CompuCom Systems, Inc. April 2009 - (Free Research) Do you know what it really costs to operation your Service Desk? If your organization has not addressed Total Cost of Ownership, you are probably experiencing out-of-control cost increases and reduced service quality for end-user support. Read this white paper to learn about CompuCom's Service Desk solution. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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