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Driving IT help desk efficiency with customer-centric remote support by Citrix Online - GotoAssist
May 01, 2008 - (Free Research) Help desk managers servicing large mobile workforces, such as remote employees and workers on the road, face significant challenges. This white paper will examine key IT help desk challenges and reveal the many advantages of customer-centric remote support.
Why You Should Take a Holistic Approach to ITIL and Service Support by BMC Software, Inc
June 15, 2009 - (Free Research) In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality? Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach. This paper discusses the importance of taking a unified approach to service support management and...
The Potential ROI of a Remote Support Solution via the SaaS Model Presentation Transcript by Citrix Online - GotoAssist
June 18, 2009 - (Free Research) Increased productivity, better customer interactions and quicker response times are all benefits of using SaaS-based remote support solutions. But how do you quantify these savings? This presentation transcript will address the real dollar savings of using this model and the potential for ROI.
Desktop Authority Password Self-Service Version 4.1.1 by ScriptLogic Corporation
April 10, 2009 - (Free Research) Desktop Authority® Password Self-Service provides an easy-to-use, robust system for allowing users to reset their own forgotten passwords or locked accounts, eliminating the biggest source of help desk calls.
How to Cut BlackBerry Support Costs by 25 to 50% by Zenprise
February 13, 2009 - (Free Research) Read this paper to find out how Zenprise MobileManager uses automation to help improve end user support quality without increasing staff or IT spending to keep up with the exponential growth of mobile email usage across enterprise organizations.
Service Desk Consolidation Cuts Costs and Increases Service Quality by BMC Software, Inc
June 15, 2009 - (Free Research) The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this whitepaper to discover the path to proper service desk consolidation and its many benefits.
BridgeTrak Version 8.0 - Help Desk Ticket tracking by ScriptLogic Corporation
April 2009 - (Free Research) If you are looking to improve the efficiency of your help desk, BridgeTrak Suite offers comprehensive trouble ticket tracking that is intuitive, customizable and scalable to meet the needs of your business.
Managed Services Delivery: From Packets to Applications by Blue Coat
April 2009 - (Free Research) Check out this brief analyst report to learn how a comprehensive up-the-stack approach supports today's mission-critical enterprise networks and provides reliable, rapid response times for network-centric business practices and applications on a 24/7 basis.
Analyzing the Total Cost of a Global Service Desk by CompuCom Systems, Inc.
April 2009 - (Free Research) Do you know what it really costs to operation your Service Desk? If your organization has not addressed Total Cost of Ownership, you are probably experiencing out-of-control cost increases and reduced service quality for end-user support. Read this white paper to learn about CompuCom's Service Desk solution.
Crossing the Chasm Between the Service Desk and Operations by BMC Software, Inc
June 2009 - (Free Research) IT organizations can significantly improve efficiency and reduce operational costs by creating environments with shared access to common data to support Operations and the Service Desk, and evolving and automating key processes between the two groups.
Creating a Win-Win for Call Center Outsourcers and Their Customers by Cicero Inc.
June 2009 - (Free Research) This paper examines how Business Process Outsourcers (BPO) are using Desktop Integration to address some of the business and technical challenges facing Outsourcers in today's difficult economic environment. Learn how outsourcers are using desktop integration to streamline workflows, improve service levels, reduce costs, plus much more.
Streamlining Offshore Java Development by Embarcadero Technologies, Inc.
April 2009 - (Free Research) Software development work is increasingly being off-shored or outsourced as companies try to reduce costs in efforts to remain competitive. However, these solutions have issues and challenges that can ultimately end up costing a company more money in the long run.
Preparing for Cloud Computing: The Managed Services Revolution by CA
November 2008 - (Free Research) This paper explores the drivers for cloud computing, especially for communications service providers, and looks at the challenges that cloud computing infrastructures must address and key management components providers need to put in place.
The Intelligent Services Edge -- Driving Service Innovation with Versatile Edge Routing Platforms by Juniper Networks, Inc.
January 2009 - (Free Research) Service providers are not seeing the increase in profitability that you might expect from recent traffic growth. The competition is fierce and requires service providers to constantly reinvest in their network infrastructure. Read this paper to learn how Juniper can help reduce the cost and increase the efficiency of these investments.
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