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The Business Case for Desktop Integration: A practical solution with rapid ROI by Cicero Inc.
June 10, 2009 - (Free Research) This paper describes the relationship between desktop integration and customer experience, the business benefits of building a logically integrated structure, and the best architecture for achieving the maximum benefits. It examines two successful implementations where desktop application integration has produced measurable results.
Creating a Win-Win for Call Center Outsourcers and Their Customers by Cicero Inc.
June 10, 2009 - (Free Research) This paper examines how Business Process Outsourcers (BPO) are using Desktop Integration to address some of the business and technical challenges facing Outsourcers in today's difficult economic environment. Learn how outsourcers are using desktop integration to streamline workflows, improve service levels, reduce costs, plus much more.
Enhancing Interaction Center ROI in Turbulent Economic Times by SAP America Inc
April 27, 2009 - (Free Research) Interaction center managers, along with their counterparts in sales, marketing, and service, are being asked to deliver greater value on shoestring budgets. While the conventional reaction in tough economic times is to simply cut costs and services, the nature of the current downturn indicates that austerity measures of the past won't work today.
Analyzing the Total Cost of a Global Service Desk by CompuCom Systems, Inc.
April 01, 2009 - (Free Research) Do you know what it really costs to operation your Service Desk? If your organization has not addressed Total Cost of Ownership, you are probably experiencing out-of-control cost increases and reduced service quality for end-user support. Read this white paper to learn about CompuCom's Service Desk solution.
Modernizing IT: Strategies for Improving Service Quality and Reducing IT Costs by BMC Software, Inc
June 2009 - (Free Research) Working harder simply won't get you there. No matter how many people you allocate, sinking more labor into old IT practices cannot concurrently meet rising demands on IT and cut costs. Read about cost-effective, automated ways to meet this challenge head-on in our latest article, Strategies for Modernizing IT, Reducing Costs, and..
Delivering Superior Customer Value in Communications Firms by SAP America Inc
April 2009 - (Free Research) For communications companies - whether focused on telecommunications services
or media content - these are challenging times. Markets are saturated with new offerings, and margins continue to diminish. In response, communications
service providers (CSPs) are concentrating on improving offers of voice, content, and data services.
Expand Your Reach: Mastering Multi-Modal Survey Research by SPSS Inc. Worldwide Headquarters
April 2009 - (Free Research) Whether it's in your call center, on the Web, or in-person, effective survey research requires proven practices that reach across the board. In this webcast, you learn how to cut the costs and improve the performance of your survey research efforts - regardless of where you reach your respondents or what language they speak.
10 Hot Skills for 2009 by Global Knowledge
May 2009 - (Free Research) With spending on cost-saving technologies such as virtualization rising, and the maintenance of networking and enterprise Microsoft software keeping IT professionals constantly in demand, here's our top 10 hot skills that will take us from a down economy and beyond.
Driving Revenue and Increasing Value with Application Performance Management by Blue Coat
December 2008 - (Free Research) As a leading provider of solutions for Service Providers, Blue Coat appliances give you the visibility, acceleration and security needed for optimizing your network. Read this e-book to learn how Blue Coat gives you the control you need to deliver a whole set of new managed services for your business and consumer customers.
Using SLAs to Gain a Competitive Advantage by Blue Coat
December 2008 - (Free Research) This whitepaper will discuss these managed service trends and challenges, and will identify the steps to success to meet customers. Escalating application and security requirements.
Optimizing Managed Service Delivery With Secure Application Acceleration by Blue Coat
December 2008 - (Free Research) This whitepaper will examine the trends and challenges associated with web-based services and MSPs, and will identify the best way to optimize network and application performance and security. We will look at today's best practices and examine how Blue Coat Systems is addressing requirements with an integrated solution.
Solution Brief: Building MPLS+ Managed Services by Blue Coat
June 2009 - (Free Research) Read this paper to read about the breadth of technologies Blue Coat offers in a single platform that enable service providers to differentiate their MLPS solution.
Managed Services Delivery: From Packets to Applications by Blue Coat
April 2009 - (Free Research) Check out this brief analyst report to learn how a comprehensive up-the-stack approach supports today's mission-critical enterprise networks and provides reliable, rapid response times for network-centric business practices and applications on a 24/7 basis.
IT Briefing: Using Cloud Computing to Accelerate your UC Deployment by Smoothstone IP Communications
June 2009 - (Free Research) In this IT briefing, Zeus Kerravala, SVP of Enterprise Research from Yankee Group, will define unified communications, provide an overview of cloud computing based UC services, describe the corporate benefits of cloud computing and provide practical advice for companies that want to explore this as a viable deployment option.
Why You Should Take a Holistic Approach to ITIL and Service Support by BMC Software, Inc
June 2009 - (Free Research) In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality? Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach. This paper discusses the importance of taking a unified approach to service support management and...
How Outsourcing Drives Business Process Improvements by CompuCom Systems, Inc.
June 2009 - (Free Research) More than ever, business and IT must collaborate to meet current business realities. Significantly, CIOs must map out long-term strategies that address business plans over the next three to five years, with the delivery of high-quality IT services as a key element of strategic planning. Read this white paper to learn more.
Cloud Computing - Latest Buzzword or a Glimpse of the Future? by Google
February 2009 - (Free Research) This paper provides a snapshot of what is happening in the arena of cloud computing. What are the benefits? Why are businesses embracing it? What does it mean to a business owner or executive? How does it affect the workplace? What are the payoffs and the pitfalls? Is it really ready for "prime time"?
Open Source in the Next Computing Wave by Red Hat
January 2009 - (Free Research) The current economic climate is forcing more systematic thinking about costs in general, including those associated with overall complexity and the security and resiliency of large distributed infrastructures. These trends intersect in powerful ways; a new wave of computing is gathering momentum as a result. And open source is playing a major role.
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