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Selecting a SAP Managed Hosting Provider: Trends and Myths by Freudenberg IT
June 16, 2009 - (Free Research) Bill Martorelli, principal analyst for Forrester Research, discusses trends in the SAP managed hosting arena, myths about SAP managed hosting, and gives advice on creating RFPs and negotiating SLAs.
Secure Internet Single Sign-On (SSO) 101 by Ping Identity Corporation
June 08, 2009 - (Free Research) Written for anyone interested in understanding how secure Internet SSO works, this white paper explores the limitations of current SSO implementations outside of a single security domain (including identity and access management systems and open source development) and introduces standalone secure Internet SSO as a solution.
Using SLAs to Gain a Competitive Advantage by Blue Coat
December 28, 2008 - (Free Research) This whitepaper will discuss these managed service trends and challenges, and will identify the steps to success to meet customers. Escalating application and security requirements.
The Business Case for Desktop Integration: A practical solution with rapid ROI by Cicero Inc.
June 10, 2009 - (Free Research) This paper describes the relationship between desktop integration and customer experience, the business benefits of building a logically integrated structure, and the best architecture for achieving the maximum benefits. It examines two successful implementations where desktop application integration has produced measurable results.
Services Access and Onboarding: The New Game for Network Operators by Alcatel-Lucent
March 26, 2009 - (Free Research) This paper examines:
-Issues that are driving industry interest in services access and onboarding.
-Factors that impact successful implementation.
-Key business model considerations and how they impact the business, technical, operational, and partnership dimensions.
-Steps that Network Operators can take to ensure they maximize the benefits.
Labor Planning and Budgeting for Retail Workforce Agility by Infor
December 2008 - (Free Research) This paper outlined the right workforce labor budgeting and planning solution which will link retail operational processes with corporate financial and strategic decisions to close the workforce supply loop.
How Outsourcing Drives Business Process Improvements by CompuCom Systems, Inc.
June 2009 - (Free Research) More than ever, business and IT must collaborate to meet current business realities. Significantly, CIOs must map out long-term strategies that address business plans over the next three to five years, with the delivery of high-quality IT services as a key element of strategic planning. Read this white paper to learn more.
SearchCIO.com ebook: Unlock Outsourcing Potential and Change by Accenture
May 2009 - (Free Research) The key to unlocking outsourcing potential lies in targeting the right projects, choosing your suppliers wisely and then managing them with an eye on economic conditions at that global site. Here's a step-by-step plan for optimizing savings.
Solution Brief: Building MPLS+ Managed Services by Blue Coat
June 2009 - (Free Research) Read this paper to read about the breadth of technologies Blue Coat offers in a single platform that enable service providers to differentiate their MLPS solution.
Five Steps to Secure Internet Single Sign-On (SSO) by Ping Identity Corporation
June 2009 - (Free Research) This white paper describes why and how any organization can implement secure Internet single sign-on, which provides for the portability and interoperability of identity information across organizational boundaries. Read this white paper to learn the five steps to secure internet single sign-on.
Preparing for Cloud Computing: The Managed Services Revolution by CA
November 2008 - (Free Research) This paper explores the drivers for cloud computing, especially for communications service providers, and looks at the challenges that cloud computing infrastructures must address and key management components providers need to put in place.
The Challenging Economy's Effect on the IT and Telecom Market by SkillSoft Corporation
December 2008 - (Free Research) IT is no exception to the effects of the current recession since it forms a part of a company's budget. This report presents an overview of analyst observations on current recession trends in IT and telecom sectors, predictions about the future prospects and their recommendations to mitigate the impact.
Enhancing Interaction Center ROI in Turbulent Economic Times by SAP America Inc
April 2009 - (Free Research) Interaction center managers, along with their counterparts in sales, marketing, and service, are being asked to deliver greater value on shoestring budgets. While the conventional reaction in tough economic times is to simply cut costs and services, the nature of the current downturn indicates that austerity measures of the past won't work today.
The CIO's Guide to IT Cost Optimization during the recession by Hewlett-Packard Company
June 2009 - (Free Research) In today's dynamic economy it is important for CIOs to be thinking about how to strengthen their organization and position themselves for success for a future economic upturn and growth. Read this guide to learn how a company can make changes to IT that generate real business value.
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