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CW+: Compass: How benchmarking can identify IT savings by ComputerWeekly.com
October 22, 2010 - (Free Research) Benchmarking, or the analysis of operational costs, productivity, and service levels in a comparative context of market standards, is a firmly established management tool.
4 Keys to Aligning Your Business and IT Efforts by SAP America, Inc.
December 31, 2009 - (Free Research) When embarking on any business effort — an IT project, for example — strategy and planning should go hand in hand. A comprehensive project plan lacks value unless you align it with a solid strategy.
Three Critical Steps to Improving Product Data Quality by DataFlux Corporation
January 31, 2011 - (Free Research) This white paper describes a general approach for planning your organization's efforts to improve data quality, providing a data-example-driven perspective of some of the unique challenges of product data quality, as well as discuss and demonstrate three critical steps to improving product data quality.
Further IT Spending Cuts Likely in Europe's Public Sector by ComputerWeekly.com
July 05, 2010 - (Free Research) The UK's June Budget provides a mandate for all government departments to submit their spending review plans before the summer break and reports that it has scheduled the government spending review for October.
Enterprise VoIP Security: Potential Threats and Best Practices by Global Knowledge Network, Inc.
March 2006 - (Free Research) As VoIP usage becomes widespread, enterprise users will become subject to many of the same security risks that have affected data networks. This report highlights some of the potential security problems associated with VoIP and address what measures can be taken to secure enterprise VoIP deployments.
Improving business processes and customer satisfaction with Cloud Applications by SAP America, Inc.
May 2012 - (Free Research) Many organizations struggle when it comes to improving sales, driving customer satisfaction, collaborating with business partners, and maximizing value of applications. Access this virtual environment for a bevy of content that can help you conquer your greatest business struggles ranging from optimizing sales to the cloud and beyond.
Improving Service in Volatile Markets by Microsoft
September 2008 - (Free Research) To get leaner and more cost-efficient, many automotive and industrial manufacturers are working to improve their systems and processes.
Closing the print security gap by ComputerWeekly.com
November 2011 - (Free Research) This report provides an overview of the inherent risks when operating an insecure print environment and discusses the current market landscape while recommending some best practices for adopting an integrated information and print security strategy.
CRM Solutions For The Finance And Insurance Industries by SAP America, Inc.
February 2011 - (Free Research) Read this report to learn how Forrester Research rated 24 CRM solutions in terms of their strengths and weaknesses in supporting four key cross-functional processes in the finance and insurance industry.
Global sourcing trends 2011 by ComputerWeekly.com
January 2011 - (Free Research) At the beginning of each year, we survey Morrison & Foerster’s Global Sourcing Group lawyers in Asia, Europe, and the United States regarding the current state of the world’s outsourcing market and emerging trends likely to shape that market over the next twelve months.
Process-Driven Master Data Management for Dummies by Software AG
March 2012 - (Free Research) This comprehensive guide covers topics from data governance and reference data to big data and cloud-enablement, uncovers MDM myths, and looks at new trends in MDM methodology.
Channel Partners Case Study: Quadsys Limited by ESET
May 2012 - (Free Research) <p>Discover how your business can provide effective security solutions to clients while achieving aggressive margins. Access this case study to see how a partner program helped one channel business thrive.</p>
Evans Data Choice report by IBM
November 2011 - (Free Research) This white paper reveals the results of a spring 2010 survey conducted amongst over 1,200 developers, the goal of which was to document user satisfaction with the features of various tools and platforms for software development.
Guide to Successful IT Business Services by Hewlett-Packard Company
December 2011 - (Free Research) Industry leaders share their experiences turning IT business service ideas into effective moneymakers that also strengthen customer relationships.
Service. Smarter. Redefining commerce in the age of the customer by IBM
May 2012 - (Free Research) Access this white paper to discover how a better, smarter approach to commerce can eliminate the potential for unhappy customers and improve your reputation and brand. In today’s highly competitive marketplace, ensuring your customers are satisfied with your services is worth the extra effort.
E-Book: Gaining Control of Order Management Processes by SAP America, Inc.
April 2012 - (Free Research) This e-book, packed with four expert articles, highlights SAP's solution to sales order management, offering insight into its CRM, ERP and supply chain management components. Read these insightful articles now to learn about this option's strengths and weaknesses, how to properly define the sales process and so much more.
Buy. Smarter. Redefining commerce in the age of the customer by IBM
May 2012 - (Free Research) Access this white paper to discover a smart approach to commerce. In this era of the empowered consumer, customer relationship management is a vital to your enterprises success. Discover a smarter commerce strategy that enables you to reduce, or avoid, the potential for unsatisfied customers.
Harvey Nash CIO Survey 2012 by ComputerWeekly.com
May 2012 - (Free Research) CIOs are more confident of securing technology budget increases than at any time in the last five years, according to the CIO Technology Survey 2012.
Increasing the efficiency of case file coordination in social services by IBM
June 2011 - (Free Research) Social service agencies are experiencing challenges with manual processes. Advanced case management strategies are being implemented to streamline these processes and foster greater insight, collaboration and decision-making capabilities. This white paper explains how one such solution allows you automate these processes to elevate processing.
How Are You Elevating Procurement’s Role in Your Enterprise? by SAP America, Inc.
April 2012 - (Free Research) This paper outlines how new and innovative procurement technologies can drive bottom-line savings and top-line growth. Read this now and gain insight into SAP's option for procurement strategies.
BPM and SOA Thought Leadership Paper by IBM
April 2012 - (Free Research) This white paper describes the principles for building BPM solutions that use governed services, and covers the role and value of SOA in BPM, common stumbling blocks in BPM based on SOA, the value of SOA governance in successful BPM programs and more.
CW Special report on Capita by ComputerWeekly.com
April 2012 - (Free Research) Packed with graphs and diagrams, the report is essential reading for any organisation working with, or thinking of working with Capita.
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